Receptionists (general)
An AI agent can at least partly carry out 82.3% of the task time of receptionists (general), and finish 41.5% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
103rd of 433 · interval 62.5–100.0
4th of 433 · interval 18.8–65.5
24th of 433 · interval 53.4–75.9
task statements rated by two models and weighted by importance and frequency. World employment: 2.2 million.
How the tasks rate
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Receptionists and Information Clerks | 8.1% | L2 | L3L2 | 80% | 4 min | Access to systems |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Receptionists and Information Clerks | 7.9% | L1 | L1L2 | 28% | 4 min | Physical presence, Trust and care, Access to systems |
| Receive payment and record receipts for services.Receptionists and Information Clerks | 7.3% | L2 | L2L2 | 50% | 5 min | Physical presence, Access to systems |
| Schedule appointments and maintain and update appointment calendars.Receptionists and Information Clerks | 6.9% | L3 | L3L3 | 85% | 10 min | Access to systems |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Receptionists and Information Clerks · supplemental task | 6.7% | L3 | L3L3 | 82% | 12 min | Accountability, Access to systems |
| Analyze data to determine answers to questions from customers or members of the public.Receptionists and Information Clerks · supplemental task | 6.2% | L3 | L3L3 | 82% | 10 min | Access to systems |
| File and maintain records.Receptionists and Information Clerks | 5.7% | L2 | L2L2 | 62% | 25 min | Physical presence, Access to systems |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Receptionists and Information Clerks | 5.6% | L2 | L2L3 | 72% | 4 min | Physical presence, Access to systems |
| Transmit information or documents to customers, using computer, mail, or facsimile machine.Receptionists and Information Clerks | 5.5% | L3 | L3L3 | 88% | 10 min | Access to systems |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Receptionists and Information Clerks | 5.5% | L3 | L3L3 | 82% | 30 min | Access to systems |
| Keep a current record of staff members' whereabouts and availability.Receptionists and Information Clerks · supplemental task | 5.4% | L2 | L2L2 | 62% | 20 min | Trust and care, Access to systems |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Receptionists and Information Clerks | 5.1% | L1 | L1L2 | 35% | 25 min | Physical presence, Access to systems |
| Hear and resolve complaints from customers or the public.Receptionists and Information Clerks | 5.1% | L2 | L2L2 | 55% | 15 min | Trust and care, Access to systems |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Receptionists and Information Clerks | 4.7% | L0 | L0L0 | 4% | 15 min | Physical presence |
| Process and prepare memos, correspondence, travel vouchers, or other documents.Receptionists and Information Clerks · supplemental task | 4.1% | L3 | L3L3 | 82% | 25 min | Access to systems |
Show the other 3 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Schedule space or equipment for special programs and prepare lists of participants.Receptionists and Information Clerks · supplemental task | 4.0% | L3 | L3L3 | 82% | 1.3 h | Access to systems |
| Enroll individuals to participate in programs and notify them of their acceptance.Receptionists and Information Clerks · supplemental task | 3.5% | L2 | L3L2 | 75% | 20 min | Access to systems |
| Take orders for merchandise or materials and send them to the proper departments to be filled.Receptionists and Information Clerks · supplemental task | 2.7% | L3 | L3L3 | 82% | 12 min | Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 82.3% | 76 | |
| Eloundou et al. (2024), GPT exposure β | 0.563 | 87 | |
| Felten et al. (2021), AI occupational exposure | 1.013 | 77 | |
| Webb (2020), AI patent exposure | 59 | 53 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.421 | 80 | |
| Anthropic Economic Index, observed use | 0.434 | 98 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: receptionists (general) (82.3%).
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Receptionists (general) (ISCO-08 4226), https://balamlabs.org/adi/occupations/4226
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Receptionists (general) (ISCO-08 4226)}
}The same record as static JSON, with its citation: /adi/v2026.1/isco/4226.json.