ISCO-08 4225
Enquiry clerks
92.9%
ADI · 45th of 433 · 95% interval 83.5–100.0
An AI agent can at least partly carry out 92.9% of the task time of enquiry clerks, and finish 40.2% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full92.9%
45th of 433 · interval 83.5–100.0
ADI3 · full delegation40.2%
6th of 433 · interval 24.6–56.6
ADIs · share of time71.5%
8th of 433 · interval 65.3–77.0
Evidence35
task statements rated by two models and weighted by importance and frequency. World employment: 2.2 million.
Task weight by level
How the tasks rate
L0No meaningful role · 1.9%L1Augmentation · 5.2%L2Partial delegation · 52.7%L3Full delegation · 40.2%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
35 task statements, heaviest first
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Ensure that money collected is properly recorded and secured.Correspondence Clerks · supplemental task | 4.8% | L2 | L2L2 | 52% | 30 min | Physical presence, Accountability, Access to systems |
| Maintain files and control records to show correspondence activities.Correspondence Clerks | 4.7% | L2 | L2L3 | 75% | 30 min | Access to systems |
| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.Correspondence Clerks | 4.4% | L3 | L3L3 | 88% | 5 min | Access to systems |
| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Correspondence Clerks | 4.2% | L2 | L2L3 | 72% | 38 min | Access to systems |
| Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.Correspondence Clerks | 4.0% | L2 | L2L3 | 75% | 28 min | Access to systems |
| Process orders for goods requested in correspondence.Correspondence Clerks · supplemental task | 3.9% | L2 | L2L2 | 75% | 15 min | Access to systems |
| Route correspondence to other departments for reply.Correspondence Clerks | 3.5% | L3 | L3L3 | 86% | 7 min | Access to systems |
| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.Correspondence Clerks | 3.4% | L2 | L2L3 | 80% | 22 min | Access to systems |
| Compile data from records to prepare periodic reports.Correspondence Clerks | 3.3% | L3 | L3L3 | 85% | 2.0 h | Access to systems |
| Compute costs of records furnished to requesters, and write letters to obtain payment.Correspondence Clerks · supplemental task | 3.3% | L3 | L3L3 | 85% | 28 min | Access to systems |
| Compile data pertinent to manufacture of special products for customers.Correspondence Clerks · supplemental task | 3.3% | L2 | L2L2 | 70% | 1.3 h | Access to systems |
| Type acknowledgment letters to persons sending correspondence.Correspondence Clerks · supplemental task | 3.3% | L3 | L3L3 | 91% | 10 min | Access to systems |
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Receptionists and Information Clerks | 3.2% | L2 | L3L2 | 80% | 4 min | Access to systems |
| Present clear and concise explanations of governing rules and regulations.Correspondence Clerks · supplemental task | 3.2% | L3 | L3L3 | 82% | 25 min | – |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Receptionists and Information Clerks | 3.1% | L1 | L1L2 | 28% | 4 min | Physical presence, Trust and care, Access to systems |
Show the other 20 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.Correspondence Clerks · supplemental task | 3.0% | L2 | L2L2 | 72% | 35 min | Access to systems |
| Confer with company personnel regarding feasibility of complying with writers' requests.Correspondence Clerks · supplemental task | 3.0% | L2 | L2L2 | 60% | 30 min | Access to systems |
| Receive payment and record receipts for services.Receptionists and Information Clerks | 2.9% | L2 | L2L2 | 50% | 5 min | Physical presence, Access to systems |
| Schedule appointments and maintain and update appointment calendars.Receptionists and Information Clerks | 2.8% | L3 | L3L3 | 85% | 10 min | Access to systems |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Receptionists and Information Clerks · supplemental task | 2.7% | L3 | L3L3 | 82% | 12 min | Accountability, Access to systems |
| Complete form letters in response to requests or problems identified by correspondence.Correspondence Clerks · supplemental task | 2.6% | L3 | L3L3 | 85% | 12 min | Access to systems |
| Analyze data to determine answers to questions from customers or members of the public.Receptionists and Information Clerks · supplemental task | 2.5% | L3 | L3L3 | 82% | 10 min | Access to systems |
| File and maintain records.Receptionists and Information Clerks | 2.3% | L2 | L2L2 | 62% | 25 min | Physical presence, Access to systems |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Receptionists and Information Clerks | 2.3% | L2 | L2L3 | 72% | 4 min | Physical presence, Access to systems |
| Transmit information or documents to customers, using computer, mail, or facsimile machine.Receptionists and Information Clerks | 2.2% | L3 | L3L3 | 88% | 10 min | Access to systems |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Receptionists and Information Clerks | 2.2% | L3 | L3L3 | 82% | 30 min | Access to systems |
| Prepare records for shipment by certified mail.Correspondence Clerks · supplemental task | 2.2% | L2 | L2L2 | 48% | 25 min | Physical presence, Access to systems |
| Keep a current record of staff members' whereabouts and availability.Receptionists and Information Clerks · supplemental task | 2.2% | L2 | L2L2 | 62% | 20 min | Trust and care, Access to systems |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Receptionists and Information Clerks | 2.0% | L1 | L1L2 | 35% | 25 min | Physical presence, Access to systems |
| Hear and resolve complaints from customers or the public.Receptionists and Information Clerks | 2.0% | L2 | L2L2 | 55% | 15 min | Trust and care, Access to systems |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Receptionists and Information Clerks | 1.9% | L0 | L0L0 | 4% | 15 min | Physical presence |
| Process and prepare memos, correspondence, travel vouchers, or other documents.Receptionists and Information Clerks · supplemental task | 1.6% | L3 | L3L3 | 82% | 25 min | Access to systems |
| Schedule space or equipment for special programs and prepare lists of participants.Receptionists and Information Clerks · supplemental task | 1.6% | L3 | L3L3 | 82% | 1.3 h | Access to systems |
| Enroll individuals to participate in programs and notify them of their acceptance.Receptionists and Information Clerks · supplemental task | 1.4% | L2 | L3L2 | 75% | 20 min | Access to systems |
| Take orders for merchandise or materials and send them to the proper departments to be filled.Receptionists and Information Clerks · supplemental task | 1.1% | L3 | L3L3 | 82% | 12 min | Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 92.9% | 90 | |
| Eloundou et al. (2024), GPT exposure β | 0.803 | 97 | |
| Felten et al. (2021), AI occupational exposure | 1.095 | 82 | |
| Webb (2020), AI patent exposure | 24.8 | 17 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.611 | 94 | |
| Anthropic Economic Index, observed use | 0.341 | 94 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: enquiry clerks (92.9%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Enquiry clerks (ISCO-08 4225), https://balamlabs.org/adi/occupations/4225
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Enquiry clerks (ISCO-08 4225)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4225.json.