ISCO-08 4224
Hotel receptionists
71.5%
ADI · 133rd of 433 · 95% interval 56.2–85.3
An AI agent can at least partly carry out 71.5% of the task time of hotel receptionists, and finish 15.9% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full71.5%
133rd of 433 · interval 56.2–85.3
ADI3 · full delegation15.9%
26th of 433 · interval 3.0–30.9
ADIs · share of time55.4%
86th of 433 · interval 47.4–62.8
Evidence38
task statements rated by two models and weighted by importance and frequency. World employment: 1.8 million.
Task weight by level
How the tasks rate
L0No meaningful role · 8.2%L1Augmentation · 20.3%L2Partial delegation · 55.6%L3Full delegation · 15.9%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
38 task statements, heaviest first
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Concierges | 4.7% | L3 | L3L3 | 85% | 12 min | Trust and care |
| Provide directions to guests.Concierges | 4.2% | L2 | L2L2 | 65% | 4 min | Physical presence, Trust and care |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Concierges | 4.1% | L2 | L2L2 | 72% | 22 min | Trust and care, Access to systems |
| Make travel arrangements for sightseeing or other tours.Concierges | 3.6% | L2 | L2L3 | 75% | 1.1 h | Access to systems |
| Greet, register, and assign rooms to guests of hotels or motels.Hotel, Motel, and Resort Desk Clerks | 3.1% | L2 | L2L2 | 50% | 8 min | Physical presence, Accountability, Trust and care, Access to systems |
| Issue room keys and escort instructions to bellhops.Hotel, Motel, and Resort Desk Clerks | 3.0% | L1 | L1L2 | 30% | 5 min | Physical presence, Trust and care, Access to systems |
| Verify customers' credit, and establish how the customer will pay for the accommodation.Hotel, Motel, and Resort Desk Clerks | 3.0% | L2 | L2L2 | 58% | 6 min | Physical presence, Trust and care, Access to systems |
| Make and confirm reservations.Hotel, Motel, and Resort Desk Clerks | 3.0% | L3 | L3L3 | 82% | 9 min | Access to systems |
| Keep records of room availability and guests' accounts, manually or using computers.Hotel, Motel, and Resort Desk Clerks | 2.9% | L2 | L3L2 | 78% | 20 min | Accountability, Access to systems |
| Clean and tidy hotel lounge.Concierges · supplemental task | 2.9% | L0 | L0L0 | 4% | 38 min | Physical presence, Access to systems |
| Contact housekeeping or maintenance staff when guests report problems.Hotel, Motel, and Resort Desk Clerks | 2.9% | L2 | L2L3 | 75% | 5 min | Trust and care, Access to systems |
| Perform office duties on a temporary basis when needed.Concierges | 2.9% | L1 | L1L2 | 42% | 4.0 h | Physical presence, Trust and care, Access to systems |
| Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Hotel, Motel, and Resort Desk Clerks | 2.9% | L3 | L3L3 | 85% | 3 min | Access to systems |
| Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.Concierges | 2.8% | L3 | L3L3 | 82% | 28 min | Access to systems |
| Order flowers for guests.Concierges | 2.8% | L2 | L2L3 | 75% | 18 min | Access to systems |
Show the other 23 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Review accounts and charges with guests during the check out process.Hotel, Motel, and Resort Desk Clerks | 2.8% | L2 | L2L2 | 55% | 7 min | Trust and care, Access to systems |
| Provide food and beverage services to guests.Concierges · supplemental task | 2.8% | L1 | L1L2 | 25% | 25 min | Physical presence, Trust and care, Access to systems |
| Receive, store, or deliver luggage or mail.Concierges | 2.8% | L1 | L1L1 | 18% | 8 min | Physical presence, Trust and care, Access to systems |
| Compute bills, collect payments, and make change for guests.Hotel, Motel, and Resort Desk Clerks | 2.8% | L2 | L2L2 | 50% | 7 min | Physical presence, Accountability, Access to systems |
| Transmit and receive messages, using telephones or telephone switchboards.Hotel, Motel, and Resort Desk Clerks | 2.7% | L2 | L2L2 | 68% | 4 min | Access to systems |
| Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Hotel, Motel, and Resort Desk Clerks | 2.7% | L2 | L2L2 | 60% | 8 min | Physical presence, Accountability, Trust and care, Access to systems |
| Pick up and deliver items or run errands for guests.Concierges | 2.6% | L1 | L1L2 | 30% | 45 min | Physical presence, Trust and care, Access to systems |
| Record guest comments or complaints, referring customers to managers as necessary.Hotel, Motel, and Resort Desk Clerks | 2.5% | L2 | L2L2 | 58% | 9 min | Physical presence, Trust and care, Access to systems |
| Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Hotel, Motel, and Resort Desk Clerks | 2.5% | L3 | L3L3 | 88% | 3 min | Access to systems |
| Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Concierges | 2.3% | L2 | L2L2 | 62% | 2.5 h | Trust and care, Access to systems |
| Plan special events, parties, or meetings, which may include booking musicians or celebrities.Concierges | 2.3% | L2 | L2L2 | 58% | 6.5 h | Accountability, Trust and care, Access to systems |
| Provide business services for guests, such as sending or receiving faxes or shipping packages.Concierges | 2.2% | L1 | L1L2 | 30% | 15 min | Physical presence, Trust and care, Access to systems |
| Arrange childcare services for guests.Concierges | 2.1% | L2 | L2L2 | 60% | 45 min | Trust and care |
| Assist guests with special needs by providing equipment such as wheelchairs.Concierges | 2.1% | L1 | L1L2 | 28% | 18 min | Physical presence, Trust and care, Access to systems |
| Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Hotel, Motel, and Resort Desk Clerks | 2.1% | L0 | L0L0 | 4% | 30 min | Physical presence |
| Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Hotel, Motel, and Resort Desk Clerks | 2.1% | L2 | L2L2 | 62% | 1.1 h | Physical presence, Accountability, Access to systems |
| Plan, schedule or supervise the work of other employees.Hotel, Motel, and Resort Desk Clerks · supplemental task | 2.1% | L2 | L2L2 | 50% | 52 min | Physical presence, Trust and care, Access to systems |
| Date-stamp, sort, and rack incoming mail and messages.Hotel, Motel, and Resort Desk Clerks | 1.9% | L1 | L1L2 | 30% | 12 min | Physical presence, Access to systems |
| Arrange tours, taxis, or restaurant reservations for customers.Hotel, Motel, and Resort Desk Clerks | 1.8% | L2 | L2L2 | 68% | 15 min | Trust and care, Access to systems |
| Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.Hotel, Motel, and Resort Desk Clerks | 1.8% | L0 | L0L2 | 15% | 30 min | Physical presence, Access to systems |
| Arrange for the replacement of items lost by travelers.Concierges | 1.7% | L2 | L2L2 | 58% | 1.1 h | Physical presence, Trust and care, Access to systems |
| Deposit guests' valuables in hotel safes or safe-deposit boxes.Hotel, Motel, and Resort Desk Clerks | 1.4% | L0 | L0L2 | 15% | 10 min | Physical presence, Accountability, Trust and care, Access to systems |
| Arrange for interpreters or translators when patrons require such services.Concierges | 1.0% | L2 | L2L2 | 65% | 35 min | Trust and care, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 71.5% | 70 | |
| Eloundou et al. (2024), GPT exposure β | 0.471 | 71 | |
| Felten et al. (2021), AI occupational exposure | 0.731 | 69 | |
| Webb (2020), AI patent exposure | 8 | 4 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.281 | 65 | |
| Anthropic Economic Index, observed use | 0.18 | 82 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: hotel receptionists (71.5%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Hotel receptionists (ISCO-08 4224), https://balamlabs.org/adi/occupations/4224
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Hotel receptionists (ISCO-08 4224)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4224.json.