ISCO-08 4211
Bank tellers and related clerks
51.2%
ADI · 183rd of 433 · 95% interval 36.9–66.3
An AI agent can at least partly carry out 51.2% of the task time of bank tellers and related clerks, and finish 3.1% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full51.2%
183rd of 433 · interval 36.9–66.3
ADI3 · full delegation3.1%
100th of 433 · interval 0.0–8.7
ADIs · share of time42.5%
173rd of 433 · interval 36.1–49.3
Evidence47
task statements rated by two models and weighted by importance and frequency. World employment: 2.0 million.
Task weight by level
How the tasks rate
L0No meaningful role · 17.7%L1Augmentation · 31.1%L2Partial delegation · 48.0%L3Full delegation · 3.1%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
47 task statements, heaviest first
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Tellers | 3.4% | L1 | L1L2 | 35% | 5 min | Physical presence, Accountability, Access to systems |
| Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Tellers | 3.4% | L1 | L1L2 | 28% | 6 min | Physical presence, Accountability, Trust and care, Access to systems |
| Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Tellers | 3.3% | L2 | L2L3 | 72% | 4 min | Physical presence, Access to systems |
| Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.Tellers | 3.3% | L2 | L2L2 | 52% | 4 min | Physical presence, Accountability, Trust and care, Access to systems |
| Answer telephones and assist customers with their questions.Tellers | 3.1% | L2 | L2L3 | 68% | 6 min | Trust and care, Access to systems |
| Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.Tellers | 3.0% | L1 | L1L2 | 35% | 25 min | Physical presence, Accountability, Access to systems |
| Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.Tellers | 2.8% | L2 | L2L2 | 42% | 8 min | Physical presence, Accountability, Trust and care, Access to systems |
| Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Tellers | 2.8% | L0 | L0L0 | 8% | 25 min | Physical presence, Accountability, Trust and care, Access to systems |
| Sort and file deposit slips and checks.Tellers | 2.7% | L1 | L1L2 | 38% | 20 min | Physical presence, Access to systems |
| Carry out special services for customers, such as ordering bank cards and checks.Tellers | 2.6% | L2 | L2L2 | 55% | 10 min | Accountability, Trust and care, Access to systems |
| Prepare and verify cashier's checks.Tellers | 2.5% | L2 | L2L2 | 58% | 9 min | Physical presence, Accountability, Access to systems |
| Identify transaction mistakes when debits and credits do not balance.Tellers | 2.5% | L2 | L2L3 | 75% | 25 min | Access to systems |
| Monitor bank vaults to ensure cash balances are correct.Tellers | 2.5% | L1 | L1L2 | 32% | 30 min | Physical presence, Accountability, Access to systems |
| Arrange monies received in cash boxes and coin dispensers according to denomination.Tellers | 2.4% | L0 | L0L0 | 1% | 12 min | Physical presence, Accountability, Trust and care, Access to systems |
| Resolve problems or discrepancies concerning customers' accounts.Tellers | 2.4% | L2 | L2L2 | 58% | 22 min | Accountability, Trust and care, Access to systems |
Show the other 32 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.Tellers | 2.4% | L2 | L2L2 | 50% | 5 min | Physical presence, Accountability, Trust and care, Access to systems |
| Receive and count daily inventories of cash, drafts, and travelers' checks.Tellers | 2.3% | L0 | L0L1 | 14% | 30 min | Physical presence, Accountability, Trust and care, Access to systems |
| Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.Postal Service Clerks · supplemental task | 2.3% | L1 | L1L1 | 18% | 4 min | Physical presence, Accountability, Trust and care, Access to systems |
| Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.Tellers | 2.3% | L2 | L2L2 | 50% | 11 min | Accountability, Trust and care, Access to systems |
| Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.Postal Service Clerks | 2.2% | L1 | L1L2 | 32% | 4 min | Physical presence, Access to systems |
| Perform clerical tasks, such as typing, filing, and microfilm photography.Tellers · supplemental task | 2.1% | L2 | L2L2 | 60% | 45 min | Physical presence, Access to systems |
| Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.Postal Service Clerks | 2.1% | L1 | L1L2 | 25% | 3 min | Physical presence, Access to systems |
| Receive letters and parcels, and place mail into bags.Postal Service Clerks · supplemental task | 2.0% | L0 | L0L1 | 6% | 9 min | Physical presence, Access to systems |
| Order a supply of cash to meet daily needs.Tellers | 2.0% | L2 | L2L2 | 70% | 18 min | Accountability, Access to systems |
| Keep money drawers in order, and record and balance daily transactions.Postal Service Clerks · supplemental task | 2.0% | L1 | L1L2 | 32% | 45 min | Physical presence, Accountability, Access to systems |
| Register, certify, and insure letters and parcels.Postal Service Clerks · supplemental task | 2.0% | L1 | L1L2 | 28% | 6 min | Physical presence, Accountability, Access to systems |
| Count, verify, and post armored car deposits.Tellers · supplemental task | 2.0% | L1 | L1L2 | 30% | 30 min | Physical presence, Accountability, Access to systems |
| Compute financial fees, interest, and service charges.Tellers · supplemental task | 1.9% | L3 | L3L3 | 88% | 5 min | Access to systems |
| Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.Postal Service Clerks | 1.9% | L0 | L0L0 | 5% | 2.1 h | Physical presence, Access to systems |
| Process and maintain records of customer loans.Tellers · supplemental task | 1.9% | L2 | L2L2 | 65% | 25 min | Accountability, Access to systems |
| Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.Postal Service Clerks · supplemental task | 1.9% | L2 | L2L2 | 52% | 11 min | Physical presence, Accountability, Trust and care, Access to systems |
| Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.Tellers · supplemental task | 1.9% | L2 | L2L2 | 55% | 18 min | Physical presence, Accountability, Trust and care, Access to systems |
| Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.Postal Service Clerks | 1.9% | L2 | L2L3 | 78% | 6 min | Access to systems |
| Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.Postal Service Clerks · supplemental task | 1.8% | L1 | L1L2 | 25% | 8 min | Physical presence, Accountability, Trust and care, Access to systems |
| Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.Postal Service Clerks · supplemental task | 1.8% | L1 | L1L2 | 35% | 10 min | Physical presence, Accountability, Trust and care, Access to systems |
| Obtain signatures from recipients of registered or special delivery mail.Postal Service Clerks | 1.7% | L0 | L0L1 | 8% | 4 min | Physical presence, Accountability, Trust and care, Access to systems |
| Transport mail from one work station to another.Postal Service Clerks | 1.7% | L0 | L0L0 | 0% | 12 min | Physical presence |
| Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.Tellers · supplemental task | 1.5% | L2 | L3L2 | 75% | 20 min | Access to systems |
| Feed mail into postage canceling devices or hand stamp mail to cancel postage.Postal Service Clerks · supplemental task | 1.5% | L0 | L0L0 | 2% | 16 min | Physical presence, Access to systems |
| Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.Postal Service Clerks · supplemental task | 1.5% | L2 | L2L2 | 65% | 20 min | Trust and care, Access to systems |
| Rent post office boxes to customers.Postal Service Clerks · supplemental task | 1.5% | L2 | L2L2 | 42% | 12 min | Physical presence, Accountability, Access to systems |
| Issue checks to bond owners in settlement of transactions.Tellers · supplemental task | 1.4% | L2 | L2L2 | 65% | 8 min | Physical presence, Accountability, Access to systems |
| Cash money orders.Postal Service Clerks · supplemental task | 1.3% | L0 | L0L1 | 12% | 4 min | Physical presence, Accountability, Trust and care, Access to systems |
| Quote unit exchange rates, following daily international rate sheets or computer displays.Tellers · supplemental task | 1.2% | L3 | L3L3 | 88% | 3 min | Trust and care, Access to systems |
| Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.Postal Service Clerks · supplemental task | 1.1% | L2 | L2L2 | 60% | 18 min | Physical presence, Trust and care, Access to systems |
| Order retail items and other supplies for office use.Postal Service Clerks · supplemental task | 1.1% | L2 | L2L3 | 75% | 30 min | Access to systems |
| Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.Tellers · supplemental task | 0.9% | L2 | L2L2 | 70% | 8 min | Trust and care, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 51.2% | 58 | |
| Eloundou et al. (2024), GPT exposure β | 0.491 | 76 | |
| Felten et al. (2021), AI occupational exposure | 0.142 | 55 | |
| Webb (2020), AI patent exposure | 17 | 10 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.348 | 72 | |
| Anthropic Economic Index, observed use | 0.015 | 45 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: bank tellers and related clerks (51.2%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Bank tellers and related clerks (ISCO-08 4211), https://balamlabs.org/adi/occupations/4211
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Bank tellers and related clerks (ISCO-08 4211)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4211.json.