ISCO-08 4214
Debt-collectors and related workers
95.8%
ADI · 31st of 433 · 95% interval 89.0–100.0
An AI agent can at least partly carry out 95.8% of the task time of debt-collectors and related workers, and finish 10.6% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full95.8%
31st of 433 · interval 89.0–100.0
ADI3 · full delegation10.6%
37th of 433 · interval 1.4–21.9
ADIs · share of time63.5%
34th of 433 · interval 59.3–67.5
Evidence43
task statements rated by two models and weighted by importance and frequency. World employment: 2.0 million.
Task weight by level
How the tasks rate
L0No meaningful role · 0.0%L1Augmentation · 4.2%L2Partial delegation · 85.2%L3Full delegation · 10.6%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
43 task statements, heaviest first
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Record information about financial status of customers and status of collection efforts.Bill and Account Collectors | 4.4% | L2 | L3L2 | 78% | 12 min | Access to systems |
| Locate and monitor overdue accounts, using computers and a variety of automated systems.Bill and Account Collectors | 4.1% | L3 | L3L3 | 82% | 1.0 h | Access to systems |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Bill and Account Collectors | 3.9% | L2 | L2L2 | 60% | 28 min | Physical presence, Accountability, Trust and care, Access to systems |
| Advise customers of necessary actions and strategies for debt repayment.Bill and Account Collectors | 3.9% | L2 | L2L2 | 68% | 30 min | Accountability, Trust and care, Access to systems |
| Identify and build relationships with potential donors.Fundraisers | 3.8% | L2 | L2L2 | 50% | 2.8 h | Trust and care, Access to systems |
| Answer customer questions regarding problems with their accounts.Bill and Account Collectors | 3.8% | L2 | L2L2 | 65% | 10 min | Access to systems |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Bill and Account Collectors | 3.7% | L2 | L2L2 | 58% | 18 min | Trust and care, Access to systems |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Bill and Account Collectors | 3.7% | L2 | L2L2 | 60% | 25 min | Accountability, Trust and care, Access to systems |
| Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Bill and Account Collectors | 3.7% | L2 | L2L2 | 58% | 15 min | Accountability, Trust and care, Access to systems |
| Receive payments and post amounts paid to customer accounts.Bill and Account Collectors | 3.7% | L2 | L2L2 | 72% | 6 min | Access to systems |
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.Bill and Account Collectors | 3.0% | L2 | L2L2 | 68% | 45 min | Access to systems |
| Create or update donor databases.Fundraisers | 3.0% | L2 | L2L2 | 72% | 1.4 h | Access to systems |
| Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.Bill and Account Collectors | 3.0% | L2 | L2L2 | 50% | 52 min | Physical presence, Trust and care, Access to systems |
| Secure commitments of participation or donation from individuals or corporate donors.Fundraisers | 2.9% | L2 | L2L2 | 42% | 2.5 h | Trust and care, Access to systems |
| Write and send letters of thanks to donors.Fundraisers | 2.9% | L3 | L3L3 | 82% | 18 min | Access to systems |
Show the other 28 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Solicit cash or in-kind donations or sponsorships from individual, business, or government donors.Fundraisers | 2.7% | L2 | L2L2 | 52% | 2.8 h | Trust and care, Access to systems |
| Direct or supervise fundraising staff, including volunteer staff members.Fundraisers | 2.5% | L1 | L1L2 | 32% | 2.5 h | Trust and care, Access to systems |
| Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Bill and Account Collectors | 2.5% | L2 | L3L2 | 75% | 11 min | Access to systems |
| Monitor progress of fundraising drives.Fundraisers | 2.4% | L3 | L3L3 | 82% | 1.8 h | Access to systems |
| Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.Bill and Account Collectors | 2.4% | L2 | L2L2 | 68% | 25 min | Accountability, Access to systems |
| Conduct research to identify the goals, net worth, charitable donation history, or other data related to potential donors, potential investors, or general donor markets.Fundraisers | 2.3% | L2 | L2L2 | 72% | 2.0 h | Access to systems |
| Develop strategies to encourage new or increased contributions.Fundraisers | 2.3% | L2 | L2L2 | 65% | 5.5 h | Trust and care, Access to systems |
| Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs.Fundraisers | 2.2% | L2 | L2L2 | 60% | 23 h | Trust and care, Access to systems |
| Negotiate credit extensions when necessary.Bill and Account Collectors · supplemental task | 2.2% | L2 | L2L2 | 58% | 22 min | Trust and care |
| Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.Bill and Account Collectors · supplemental task | 2.2% | L2 | L2L2 | 68% | 32 min | Access to systems |
| Explain the tax advantages of contributions to potential donors.Fundraisers | 1.7% | L2 | L2L3 | 72% | 38 min | Trust and care |
| Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.Fundraisers | 1.6% | L1 | L1L2 | 25% | 3.3 h | Physical presence, Trust and care, Access to systems |
| Monitor budgets, expense reports, or other financial data for fundraising organizations.Fundraisers | 1.6% | L2 | L2L2 | 70% | 1.5 h | Access to systems |
| Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.Fundraisers | 1.6% | L2 | L2L2 | 55% | 1.4 h | Trust and care, Access to systems |
| Compile or develop materials to submit to granting or other funding organizations.Fundraisers | 1.5% | L2 | L2L2 | 68% | 8.0 h | Accountability, Access to systems |
| Recruit sponsors, participants, or volunteers for fundraising events.Fundraisers | 1.5% | L2 | L2L2 | 60% | 6.0 h | Trust and care, Access to systems |
| Design or produce materials such as posters, Web sites, or newsletters to promote, market, or advertise fundraising events.Fundraisers | 1.5% | L2 | L2L3 | 72% | 4.0 h | – |
| Establish fundraising or participation goals for special events or specified time periods.Fundraisers | 1.4% | L2 | L2L2 | 62% | 2.5 h | Access to systems |
| Develop fundraising activity plans that maximize participation or contributions and minimize costs.Fundraisers | 1.4% | L2 | L2L2 | 62% | 5.0 h | Access to systems |
| Write reports or prepare presentations to communicate fundraising program data.Fundraisers | 1.4% | L2 | L2L3 | 75% | 3.5 h | Access to systems |
| Write speeches, press releases, or other promotional materials to increase awareness of the causes, missions, or goals of organizations seeking funds.Fundraisers | 1.3% | L3 | L3L3 | 85% | 2.5 h | – |
| Coordinate transportation or delivery of materials, supplies, or donations for fundraising events.Fundraisers · supplemental task | 1.1% | L2 | L2L2 | 55% | 2.5 h | Physical presence, Trust and care, Access to systems |
| Direct or coordinate Web-based fundraising activities, such as online auctions or donation Web sites.Fundraisers | 1.0% | L2 | L2L2 | 60% | 4.0 h | Accountability, Trust and care, Access to systems |
| Plan and direct special events for fundraising, such as silent auctions, dances, golf events, or walks.Fundraisers | 1.0% | L2 | L2L2 | 48% | 25 h | Physical presence, Trust and care, Access to systems |
| Develop corporate fundraising programs, such as employer gift-matching.Fundraisers · supplemental task | 1.0% | L2 | L2L2 | 55% | 24 h | Trust and care, Access to systems |
| Secure speakers for charitable events, community meetings, or conferences to increase awareness of charitable, nonprofit, or political causes.Fundraisers | 0.9% | L2 | L2L2 | 58% | 5.3 h | Trust and care, Access to systems |
| Develop and maintain media contact lists.Fundraisers · supplemental task | 0.9% | L2 | L2L2 | 72% | 2.5 h | Access to systems |
| Prepare materials such as fundraising envelopes, bid sheets, or gift bags for charitable events.Fundraisers · supplemental task | 0.6% | L2 | L2L2 | 35% | 2.8 h | Physical presence |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 95.8% | 93 | |
| Eloundou et al. (2024), GPT exposure β | 0.605 | 90 | |
| Felten et al. (2021), AI occupational exposure | 1.257 | 91 | |
| Webb (2020), AI patent exposure | 31.5 | 23 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.604 | 93 | |
| Anthropic Economic Index, observed use | 0.173 | 81 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: debt-collectors and related workers (95.8%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Debt-collectors and related workers (ISCO-08 4214), https://balamlabs.org/adi/occupations/4214
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Debt-collectors and related workers (ISCO-08 4214)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4214.json.