ISCO-08 4229
Client information workers not elsewhere classified
100.0%
ADI · 1st of 433 · 95% interval 100.0–100.0
An AI agent can at least partly carry out 100.0% of the task time of client information workers not elsewhere classified, and finish 5.0% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full100.0%
1st of 433 · interval 100.0–100.0
ADI3 · full delegation5.0%
74th of 433 · interval 0.0–16.5
ADIs · share of time62.6%
38th of 433 · interval 58.9–66.5
Evidence17
task statements rated by two models and weighted by importance and frequency. World employment: 1.1 million.
Task weight by level
How the tasks rate
L0No meaningful role · 0.0%L1Augmentation · 0.0%L2Partial delegation · 95.0%L3Full delegation · 5.0%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
17 task statements, heaviest first
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Keep records of assigned cases, and prepare required reports.Eligibility Interviewers, Government Programs | 7.9% | L2 | L2L2 | 68% | 45 min | Access to systems |
| Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.Eligibility Interviewers, Government Programs | 7.8% | L2 | L2L2 | 65% | 45 min | Accountability, Trust and care, Access to systems |
| Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.Eligibility Interviewers, Government Programs | 7.7% | L2 | L2L2 | 60% | 38 min | Accountability, Access to systems |
| Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.Eligibility Interviewers, Government Programs | 7.2% | L2 | L2L2 | 62% | 45 min | Accountability, Trust and care, Access to systems |
| Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.Eligibility Interviewers, Government Programs | 7.2% | L2 | L2L2 | 62% | 25 min | Accountability, Trust and care, Access to systems |
| Interview and investigate applicants for public assistance to gather information pertinent to their applications.Eligibility Interviewers, Government Programs | 6.8% | L2 | L2L2 | 50% | 52 min | Accountability, Trust and care, Access to systems |
| Answer applicants' questions about benefits and claim procedures.Eligibility Interviewers, Government Programs | 6.8% | L2 | L3L2 | 78% | 15 min | Trust and care, Access to systems |
| Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Eligibility Interviewers, Government Programs | 6.5% | L2 | L2L2 | 58% | 42 min | Accountability, Trust and care, Access to systems |
| Check with employers or other references to verify answers and obtain further information.Eligibility Interviewers, Government Programs | 6.0% | L2 | L2L2 | 60% | 30 min | Trust and care, Access to systems |
| Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.Eligibility Interviewers, Government Programs · supplemental task | 5.1% | L2 | L2L2 | 60% | 30 min | Accountability, Trust and care, Access to systems |
| Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.Eligibility Interviewers, Government Programs · supplemental task | 5.0% | L2 | L2L2 | 68% | 18 min | Accountability, Access to systems |
| Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.Eligibility Interviewers, Government Programs · supplemental task | 5.0% | L2 | L2L2 | 60% | 32 min | Accountability, Trust and care, Access to systems |
| Schedule benefits claimants for adjudication interviews to address questions of eligibility.Eligibility Interviewers, Government Programs · supplemental task | 5.0% | L3 | L3L3 | 80% | 12 min | Access to systems |
| Provide social workers with pertinent information gathered during applicant interviews.Eligibility Interviewers, Government Programs · supplemental task | 4.5% | L2 | L2L2 | 65% | 25 min | Trust and care, Access to systems |
| Monitor the payments of benefits throughout the duration of a claim.Eligibility Interviewers, Government Programs · supplemental task | 4.4% | L2 | L2L2 | 62% | 32 min | Accountability, Access to systems |
Show the other 2 tasks
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.Eligibility Interviewers, Government Programs · supplemental task | 3.7% | L2 | L2L2 | 42% | 1.8 h | Physical presence, Accountability, Trust and care, Access to systems |
| Investigate claimants for the possibility of fraud or abuse.Eligibility Interviewers, Government Programs · supplemental task | 3.6% | L2 | L2L2 | 58% | 1.5 h | Accountability, Trust and care, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile |
|---|---|---|
| ADI (this index) | 100.0% | 100 |
| Eloundou et al. (2024), GPT exposure β | 0.702 | 94 |
| Felten et al. (2021), AI occupational exposure | 1.076 | 81 |
| Webb (2020), AI patent exposure | 51.5 | 40 |
| Eisfeldt et al. (2026), generative AI exposure | 0.325 | 70 |
| Anthropic Economic Index, observed use | 0.06 | 64 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Travel consultants and clerks 4221 | 85.4 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: client information workers not elsewhere classified (100.0%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Client information workers not elsewhere classified (ISCO-08 4229), https://balamlabs.org/adi/occupations/4229
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Client information workers not elsewhere classified (ISCO-08 4229)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4229.json.