ISCO-08 4221
Travel consultants and clerks
85.4%
ADI · 92nd of 433 · 95% interval 72.3–95.2
An AI agent can at least partly carry out 85.4% of the task time of travel consultants and clerks, and finish 17.8% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full85.4%
92nd of 433 · interval 72.3–95.2
ADI3 · full delegation17.8%
20th of 433 · interval 5.0–31.3
ADIs · share of time64.2%
31st of 433 · interval 56.3–70.5
Evidence47
task statements rated by two models and weighted by importance and frequency. World employment: 1.1 million.
Task weight by level
How the tasks rate
L0No meaningful role · 5.9%L1Augmentation · 8.7%L2Partial delegation · 67.5%L3Full delegation · 17.8%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
47 task statements, heaviest first
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.Travel Agents | 4.2% | L2 | L2L2 | 65% | 2.5 h | Accountability, Trust and care, Access to systems |
| Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Travel Agents | 4.1% | L2 | L2L2 | 72% | 45 min | Access to systems |
| Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Travel Agents | 4.1% | L2 | L3L2 | 75% | 25 min | Trust and care |
| Book transportation and hotel reservations, using computer or telephone.Travel Agents | 4.0% | L2 | L2L3 | 75% | 35 min | Access to systems |
| Collect payment for transportation and accommodations from customer.Travel Agents | 4.0% | L2 | L2L2 | 68% | 18 min | Access to systems |
| Record and maintain information on clients, vendors, and travel packages.Travel Agents | 4.0% | L2 | L3L2 | 78% | 30 min | Access to systems |
| Check baggage and cargo and direct passengers to designated locations for loading.Reservation and Transportation Ticket Agents and Travel Clerks | 3.9% | L1 | L1L1 | 15% | 5 min | Physical presence, Trust and care, Access to systems |
| Examine passenger documentation to determine destinations and to assign boarding passes.Reservation and Transportation Ticket Agents and Travel Clerks | 3.8% | L2 | L2L2 | 58% | 4 min | Physical presence, Accountability, Trust and care, Access to systems |
| Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.Travel Agents | 3.7% | L3 | L3L3 | 85% | 10 min | Access to systems |
| Confer with customers to determine their service requirements and travel preferences.Reservation and Transportation Ticket Agents and Travel Clerks | 3.7% | L3 | L3L3 | 80% | 12 min | – |
| Announce arrival and departure information, using public address systems.Reservation and Transportation Ticket Agents and Travel Clerks | 3.6% | L2 | L2L2 | 60% | 3 min | Physical presence, Access to systems |
| Provide boarding or disembarking assistance to passengers needing special assistance.Reservation and Transportation Ticket Agents and Travel Clerks | 3.5% | L0 | L0L1 | 12% | 22 min | Physical presence, Accountability, Trust and care, Access to systems |
| Trace lost, delayed, or misdirected baggage for customers.Reservation and Transportation Ticket Agents and Travel Clerks | 3.5% | L2 | L2L2 | 62% | 25 min | Trust and care, Access to systems |
| Provide clients with assistance in preparing required travel documents and forms.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 3.4% | L2 | L2L2 | 65% | 28 min | Accountability, Access to systems |
| Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.Reservation and Transportation Ticket Agents and Travel Clerks | 3.4% | L2 | L2L2 | 70% | 18 min | Accountability, Access to systems |
Show the other 32 tasks
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Reservation and Transportation Ticket Agents and Travel Clerks | 3.3% | L3 | L3L3 | 85% | 6 min | Access to systems |
| Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Reservation and Transportation Ticket Agents and Travel Clerks | 3.3% | L2 | L3L2 | 80% | 6 min | Access to systems |
| Maintain computerized inventories of available passenger space and provide information on space reserved or available.Reservation and Transportation Ticket Agents and Travel Clerks | 3.2% | L2 | L2L2 | 70% | 20 min | Access to systems |
| Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Travel Agents | 3.0% | L3 | L3L3 | 82% | 30 min | – |
| Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.Reservation and Transportation Ticket Agents and Travel Clerks | 3.0% | L2 | L3L2 | 78% | 15 min | Access to systems |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.Reservation and Transportation Ticket Agents and Travel Clerks | 3.0% | L2 | L3L2 | 75% | 25 min | Access to systems |
| Prepare customer invoices and accept payment.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 2.9% | L2 | L2L2 | 68% | 10 min | Access to systems |
| Open or close information facilities.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 2.8% | L1 | L1L2 | 30% | 25 min | Physical presence, Accountability, Access to systems |
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Reservation and Transportation Ticket Agents and Travel Clerks | 2.7% | L2 | L2L2 | 70% | 15 min | Access to systems |
| Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 2.4% | L3 | L3L3 | 85% | 15 min | – |
| Keep information facilities clean during operation.Reservation and Transportation Ticket Agents and Travel Clerks | 2.4% | L0 | L0L0 | 6% | 18 min | Physical presence, Access to systems |
| Promote particular destinations, tour packages, and other travel services.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 1.6% | L2 | L2L3 | 72% | 2.0 h | Trust and care |
| Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 1.6% | L2 | L3L2 | 78% | 11 min | Access to systems |
| Contact motel, hotel, resort, and travel operators to obtain current advertising literature.Reservation and Transportation Ticket Agents and Travel Clerks · supplemental task | 1.2% | L3 | L3L3 | 82% | 45 min | Access to systems |
| Monitor sales staff performance to ensure that goals are met.First-Line Supervisors of Non-Retail Sales Workers | 0.5% | L2 | L2L2 | 58% | 1.5 h | Trust and care, Access to systems |
| Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.First-Line Supervisors of Non-Retail Sales Workers | 0.5% | L2 | L2L2 | 35% | 2.5 h | Physical presence, Trust and care, Access to systems |
| Provide staff with assistance in performing difficult or complicated duties.First-Line Supervisors of Non-Retail Sales Workers | 0.5% | L1 | L1L2 | 35% | 45 min | Trust and care, Access to systems |
| Formulate pricing policies on merchandise according to profitability requirements.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L2 | L2L2 | 60% | 4.0 h | Access to systems |
| Listen to and resolve customer complaints regarding services, products, or personnel.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L2 | L2L2 | 50% | 30 min | Trust and care, Access to systems |
| Examine merchandise to ensure correct pricing and display, and that it functions as advertised.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L1 | L1L2 | 28% | 45 min | Physical presence, Access to systems |
| Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L2 | L2L2 | 55% | 3.0 h | Physical presence, Trust and care |
| Visit retailers and sales representatives to promote products and gather information.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L1 | L1L1 | 18% | 2.8 h | Physical presence, Trust and care, Access to systems |
| Keep records pertaining to purchases, sales, and requisitions.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L3 | L3L3 | 85% | 52 min | Access to systems |
| Plan and prepare work schedules, and assign employees to specific duties.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L2 | L2L3 | 70% | 2.3 h | Access to systems |
| Examine products purchased for resale or received for storage to determine product condition.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L1 | L1L1 | 18% | 30 min | Physical presence, Access to systems |
| Inventory stock and reorder when inventories drop to specified levels.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L2 | L2L3 | 70% | 55 min | Physical presence, Access to systems |
| Prepare sales and inventory reports for management and budget departments.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L2 | L3L2 | 78% | 2.0 h | Access to systems |
| Attend company meetings to exchange product information and coordinate work activities with other departments.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L1 | L1L2 | 38% | 1.0 h | Trust and care, Access to systems |
| Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L2 | L2L2 | 45% | 1.8 h | Trust and care |
| Analyze details of sales territories to assess their growth potential and to set quotas.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L2 | L2L2 | 65% | 4.0 h | Access to systems |
| Hire, train, and evaluate personnel.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L2 | L2L2 | 48% | 3.5 h | Accountability, Trust and care, Access to systems |
| Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.2% | L2 | L2L3 | 75% | 1.3 h | Accountability, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile |
|---|---|---|
| ADI (this index) | 85.4% | 79 |
| Eloundou et al. (2024), GPT exposure β | 0.491 | 76 |
| Felten et al. (2021), AI occupational exposure | 0.584 | 66 |
| Webb (2020), AI patent exposure | 47.034 | 37 |
| Eisfeldt et al. (2026), generative AI exposure | 0.415 | 78 |
| Anthropic Economic Index, observed use | 0.295 | 92 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (42)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Client information workers not elsewhere classified 4229 | 100.0 | |
| Debt-collectors and related workers 4214 | 95.8 | |
| Contact centre information clerks 4222 | 95.4 | |
| Enquiry clerks 4225 | 92.9 | |
| Survey and market research interviewers 4227 | 87.9 | |
| Telephone switchboard operators 4223 | 82.9 | |
| Receptionists (general) 4226 | 82.3 | |
| Hotel receptionists 4224 | 71.5 | |
| Pawnbrokers and money-lenders 4213 | 57.0 | |
| Bank tellers and related clerks 4211 | 51.2 | |
| Bookmakers, croupiers and related gaming workers 4212 | 24.0 |
Dashed line: travel consultants and clerks (85.4%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Travel consultants and clerks (ISCO-08 4221), https://balamlabs.org/adi/occupations/4221
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Travel consultants and clerks (ISCO-08 4221)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4221.json.