Contact centre salespersons
An AI agent can at least partly carry out 100.0% of the task time of contact centre salespersons, and finish 43.1% alone.
1st of 433 · interval 100.0–100.0
3rd of 433 · interval 16.1–71.2
2nd of 433 · interval 76.1–81.8
task statements rated by two models and weighted by importance and frequency. World employment: 6.0 million.
How the tasks rate
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.Telemarketers | 10.6% | L2 | L2L3 | 72% | 6 min | Trust and care, Access to systems |
| Explain products or services and prices, and answer questions from customers.Telemarketers | 10.3% | L3 | L3L3 | 85% | 12 min | Trust and care |
| Maintain records of contacts, accounts, and orders.Telemarketers | 10.0% | L3 | L3L3 | 85% | 10 min | Access to systems |
| Record names, addresses, purchases, and reactions of prospects contacted.Telemarketers | 9.9% | L2 | L3L2 | 78% | 5 min | Access to systems |
| Obtain customer information such as name, address, and payment method, and enter orders into computers.Telemarketers | 9.9% | L2 | L2L3 | 78% | 9 min | Access to systems |
| Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.Telemarketers | 9.3% | L2 | L3L2 | 75% | 6 min | Trust and care, Access to systems |
| Answer telephone calls from potential customers who have been solicited through advertisements.Telemarketers | 8.6% | L3 | L3L3 | 82% | 7 min | Access to systems |
| Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Telemarketers | 8.2% | L2 | L3L2 | 80% | 12 min | – |
| Adjust sales scripts to better target the needs and interests of specific individuals.Telemarketers · supplemental task | 7.9% | L3 | L3L3 | 82% | 20 min | Access to systems |
| Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.Telemarketers · supplemental task | 6.3% | L3 | L3L3 | 85% | 1.0 h | Access to systems |
| Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.Telemarketers · supplemental task | 4.7% | L2 | L2L3 | 75% | 12 min | Trust and care |
| Conduct client or market surveys to obtain information about potential customers.Telemarketers · supplemental task | 4.1% | L2 | L2L2 | 62% | 1.1 h | Trust and care, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 100.0% | 100 | |
| Eloundou et al. (2024), GPT exposure β | 0.819 | 98 | |
| Felten et al. (2021), AI occupational exposure | 1.118 | 84 | |
| Webb (2020), AI patent exposure | 18 | 11 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.958 | 100 | |
| Anthropic Economic Index, observed use | 0.285 | 90 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Shop keepers 5221 | 92.3 | |
| Sales workers not elsewhere classified 5249 | 82.2 | |
| Shop sales assistants 5223 | 55.4 | |
| Shop supervisors 5222 | 54.9 | |
| Sales demonstrators 5242 | 35.8 | |
| Fashion and other models 5241 | 35.4 | |
| Stall and market salespersons 5211 | 32.4 | |
| Door to door salespersons 5243 | 32.4 | |
| Cashiers and ticket clerks 5230 | 25.9 | |
| Service station attendants 5245 | 21.9 | |
| Food service counter attendants 5246 | 11.6 | |
| Street food salespersons 5212 | 10.8 |
Dashed line: contact centre salespersons (100.0%).
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Contact centre salespersons (ISCO-08 5244), https://balamlabs.org/adi/occupations/5244
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Contact centre salespersons (ISCO-08 5244)}
}The same record as static JSON, with its citation: /adi/v2026.1/isco/5244.json.