ISCO-08 4419
Clerical support workers not elsewhere classified
100.0%
ADI · 1st of 433 · 95% interval 100.0–100.0
An AI agent can at least partly carry out 100.0% of the task time of clerical support workers not elsewhere classified, and finish 41.1% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full100.0%
1st of 433 · interval 100.0–100.0
ADI3 · full delegation41.1%
5th of 433 · interval 24.1–57.4
ADIs · share of time75.0%
3rd of 433 · interval 70.9–79.0
Evidence36
task statements rated by two models and weighted by importance and frequency. World employment: 1.6 million.
Task weight by level
How the tasks rate
L0No meaningful role · 0.0%L1Augmentation · 0.0%L2Partial delegation · 58.9%L3Full delegation · 41.1%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
36 task statements, heaviest first
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Order Clerks | 4.3% | L3 | L3L3 | 85% | 8 min | Access to systems |
| Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Order Clerks | 4.0% | L2 | L3L2 | 78% | 12 min | Access to systems |
| Recommend merchandise or services that will meet customers' needs.Order Clerks | 4.0% | L2 | L3L2 | 75% | 12 min | – |
| Inspect outgoing work for compliance with customers' specifications.Order Clerks | 3.8% | L2 | L2L2 | 55% | 20 min | Physical presence, Access to systems |
| Prepare invoices, shipping documents, and contracts.Order Clerks · supplemental task | 3.8% | L2 | L3L2 | 80% | 20 min | Accountability, Access to systems |
| Verify customer and order information for correctness, checking it against previously obtained information as necessary.Order Clerks | 3.8% | L3 | L3L3 | 82% | 9 min | Access to systems |
| File copies of orders received, or post orders on records.Order Clerks | 3.7% | L3 | L3L3 | 88% | 8 min | Access to systems |
| Compute total charges for merchandise or services and shipping charges.Order Clerks | 3.6% | L3 | L3L3 | 90% | 6 min | – |
| Check inventory records to determine availability of requested merchandise.Order Clerks | 3.6% | L3 | L3L3 | 88% | 6 min | Access to systems |
| Direct specified departments or units to prepare and ship orders to designated locations.Order Clerks · supplemental task | 3.5% | L2 | L2L2 | 55% | 30 min | Physical presence, Access to systems |
| Receive and respond to customer complaints.Order Clerks | 3.5% | L2 | L2L3 | 70% | 15 min | Access to systems |
| Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Order Clerks | 3.5% | L3 | L3L3 | 82% | 10 min | Access to systems |
| Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.Order Clerks · supplemental task | 3.4% | L2 | L2L2 | 62% | 25 min | Access to systems |
| Recommend type of packing or labeling needed on order.Order Clerks · supplemental task | 3.3% | L2 | L2L2 | 70% | 8 min | Access to systems |
| Calculate and compile order-related statistics, and prepare reports for management.Order Clerks · supplemental task | 3.3% | L3 | L3L3 | 85% | 1.8 h | Access to systems |
Show the other 21 tasks
| Task statement (O*NET occupation) | Weight | Level | Sonnet · Haiku | Share | Human time | Barriers |
|---|---|---|---|---|---|---|
| Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.Order Clerks · supplemental task | 3.2% | L2 | L2L2 | 58% | 10 min | Physical presence, Access to systems |
| Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.Order Clerks · supplemental task | 3.1% | L2 | L2L2 | 52% | 9 min | Trust and care |
| Adjust inventory records to reflect product movement.Order Clerks · supplemental task | 3.0% | L2 | L2L3 | 78% | 15 min | Access to systems |
| Ensure that money collected is properly recorded and secured.Correspondence Clerks · supplemental task | 2.7% | L2 | L2L2 | 52% | 30 min | Physical presence, Accountability, Access to systems |
| Maintain files and control records to show correspondence activities.Correspondence Clerks | 2.6% | L2 | L2L3 | 75% | 30 min | Access to systems |
| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.Correspondence Clerks | 2.5% | L3 | L3L3 | 88% | 5 min | Access to systems |
| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Correspondence Clerks | 2.3% | L2 | L2L3 | 72% | 38 min | Access to systems |
| Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.Correspondence Clerks | 2.2% | L2 | L2L3 | 75% | 28 min | Access to systems |
| Notify departments when supplies of specific items are low, or when orders would deplete available supplies.Order Clerks | 2.2% | L3 | L3L3 | 85% | 12 min | Access to systems |
| Process orders for goods requested in correspondence.Correspondence Clerks · supplemental task | 2.1% | L2 | L2L2 | 75% | 15 min | Access to systems |
| Route correspondence to other departments for reply.Correspondence Clerks | 1.9% | L3 | L3L3 | 86% | 7 min | Access to systems |
| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.Correspondence Clerks | 1.9% | L2 | L2L3 | 80% | 22 min | Access to systems |
| Compile data from records to prepare periodic reports.Correspondence Clerks | 1.8% | L3 | L3L3 | 85% | 2.0 h | Access to systems |
| Compute costs of records furnished to requesters, and write letters to obtain payment.Correspondence Clerks · supplemental task | 1.8% | L3 | L3L3 | 85% | 28 min | Access to systems |
| Compile data pertinent to manufacture of special products for customers.Correspondence Clerks · supplemental task | 1.8% | L2 | L2L2 | 70% | 1.3 h | Access to systems |
| Type acknowledgment letters to persons sending correspondence.Correspondence Clerks · supplemental task | 1.8% | L3 | L3L3 | 91% | 10 min | Access to systems |
| Present clear and concise explanations of governing rules and regulations.Correspondence Clerks · supplemental task | 1.8% | L3 | L3L3 | 82% | 25 min | – |
| Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.Correspondence Clerks · supplemental task | 1.7% | L2 | L2L2 | 72% | 35 min | Access to systems |
| Confer with company personnel regarding feasibility of complying with writers' requests.Correspondence Clerks · supplemental task | 1.7% | L2 | L2L2 | 60% | 30 min | Access to systems |
| Complete form letters in response to requests or problems identified by correspondence.Correspondence Clerks · supplemental task | 1.4% | L3 | L3L3 | 85% | 12 min | Access to systems |
| Prepare records for shipment by certified mail.Correspondence Clerks · supplemental task | 1.2% | L2 | L2L2 | 48% | 25 min | Physical presence, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile |
|---|---|---|
| ADI (this index) | 100.0% | 100 |
| Eloundou et al. (2024), GPT exposure β | 0.805 | 97 |
| Felten et al. (2021), AI occupational exposure | 0.943 | 74 |
| Webb (2020), AI patent exposure | 2 | 1 |
| Eisfeldt et al. (2026), generative AI exposure | 0.597 | 93 |
| Anthropic Economic Index, observed use | 0.143 | 79 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (44)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Coding, proof-reading and related clerks 4413 | 100.0 | |
| Personnel clerks 4416 | 100.0 | |
| Library clerks 4411 | 57.1 | |
| Filing and copying clerks 4415 | 52.9 | |
| Scribes and related workers 4414 | 47.2 | |
| Mail carriers and sorting clerks 4412 | 14.4 |
Dashed line: clerical support workers not elsewhere classified (100.0%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Clerical support workers not elsewhere classified (ISCO-08 4419), https://balamlabs.org/adi/occupations/4419
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Clerical support workers not elsewhere classified (ISCO-08 4419)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/4419.json.