Skip to content
Balam Labs
ISCO-08 5222

Shop supervisors

54.9%
ADI · 170th of 433 · 95% interval 34.7–78.8

An AI agent can at least partly carry out 54.9% of the task time of shop supervisors, and finish 4.0% alone. The barrier that holds most of the rest back is access to the systems the work runs on.

ADI · partial or full54.9%

170th of 433 · interval 34.7–78.8

ADI3 · full delegation4.0%

87th of 433 · interval 0.0–12.9

ADIs · share of time45.6%

157th of 433 · interval 37.4–54.8

Evidence21

task statements rated by two models and weighted by importance and frequency. World employment: 4.9 million.

Task weight by level

How the tasks rate

40%
51%
L0No meaningful role · 5.2%L1Augmentation · 39.9%L2Partial delegation · 50.9%L3Full delegation · 4.0%
Barriers

What stops the agent

Physical presence48%
Accountability13%
Trust and care49%
Access to systems70%

Share of task weight flagged by each barrier; a task can carry several.

21 task statements, heaviest first
Task statement (O*NET occupation)Sonnet · HaikuBarriers
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.First-Line Supervisors of Retail Sales Workers7.4%L1L1L235%14 minPhysical presence, Trust and care, Access to systems
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.First-Line Supervisors of Retail Sales Workers6.4%L1L1L228%2.5 hPhysical presence, Accountability, Trust and care, Access to systems
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.First-Line Supervisors of Retail Sales Workers5.9%L1L1L232%2.5 hPhysical presence, Trust and care, Access to systems
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.First-Line Supervisors of Retail Sales Workers5.7%L1L1L122%45 minPhysical presence, Access to systems
Assign employees to specific duties.First-Line Supervisors of Retail Sales Workers5.7%L2L2L260%28 minTrust and care, Access to systems
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.First-Line Supervisors of Retail Sales Workers5.2%L0L0L06%1.5 hPhysical presence, Trust and care, Access to systems
Instruct staff on how to handle difficult and complicated sales.First-Line Supervisors of Retail Sales Workers5.1%L1L1L240%52 minTrust and care
Formulate pricing policies for merchandise, according to profitability requirements.First-Line Supervisors of Retail Sales Workers · supplemental task5.1%L2L2L260%3.0 hAccess to systems
Keep records of purchases, sales, and requisitions.First-Line Supervisors of Retail Sales Workers4.9%L2L2L375%45 minAccess to systems
Examine products purchased for resale or received for storage to assess the condition of each product or item.First-Line Supervisors of Retail Sales Workers4.7%L1L1L118%22 minPhysical presence
Enforce safety, health, and security rules.First-Line Supervisors of Retail Sales Workers4.7%L1L1L228%30 minPhysical presence, Accountability, Trust and care, Access to systems
Establish credit policies and operating procedures.First-Line Supervisors of Retail Sales Workers · supplemental task4.4%L2L2L258%4.0 hAccess to systems
Establish and implement policies, goals, objectives, and procedures for the department.First-Line Supervisors of Retail Sales Workers4.4%L2L2L248%4.0 hTrust and care, Access to systems
Plan and prepare work schedules and keep records of employees' work schedules and time cards.First-Line Supervisors of Retail Sales Workers4.4%L2L2L370%1.8 hAccess to systems
Inventory stock and reorder when inventory drops to a specified level.First-Line Supervisors of Retail Sales Workers4.1%L2L2L260%1.0 hPhysical presence, Access to systems
Show the other 6 tasks
Task statement (O*NET occupation)Sonnet · HaikuBarriers
Review inventory and sales records to prepare reports for management and budget departments.First-Line Supervisors of Retail Sales Workers4.0%L3L3L380%2.0 hAccess to systems
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.First-Line Supervisors of Retail Sales Workers · supplemental task4.0%L2L2L260%3.5 hPhysical presence, Access to systems
Estimate consumer demand and determine the types and amounts of goods to be sold.First-Line Supervisors of Retail Sales Workers3.7%L2L2L268%2.5 hAccess to systems
Plan budgets and authorize payments and merchandise returns.First-Line Supervisors of Retail Sales Workers · supplemental task3.6%L2L2L260%1.8 hAccountability, Access to systems
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.First-Line Supervisors of Retail Sales Workers · supplemental task3.5%L2L2L248%4.5 hAccountability, Trust and care, Access to systems
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.First-Line Supervisors of Retail Sales Workers3.2%L2L2L245%1.8 hTrust and care, Access to systems

Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.

Against other measures

Exposure is not delegation

MeasureValuePercentilePct
ADI (this index)54.9%61
Eloundou et al. (2024), GPT exposure β0.49477
Felten et al. (2021), AI occupational exposure0.01952
Webb (2020), AI patent exposure6155
Eisfeldt et al. (2026), generative AI exposure0.21458
Anthropic Economic Index, observed use0.26388

Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.

Same sub-major group (52)

Neighbouring occupations

Dashed line: shop supervisors (54.9%).

Cite this record
Text

Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Shop supervisors (ISCO-08 5222), https://balamlabs.org/adi/occupations/5222

BibTeX
@misc{espinal2026adidata,
  title     = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
  author    = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
  year      = {2026},
  publisher = {Zenodo},
  version   = {v2026.1},
  doi       = {10.5281/zenodo.23552918},
  url       = {https://doi.org/10.5281/zenodo.23552918},
  note      = {Record: Shop supervisors (ISCO-08 5222)}
}
Machine-readable

The same record as static JSON, with its citation: /adi/v2026.1/isco/5222.json.