Shop supervisors
An AI agent can at least partly carry out 54.9% of the task time of shop supervisors, and finish 4.0% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
170th of 433 · interval 34.7–78.8
87th of 433 · interval 0.0–12.9
157th of 433 · interval 37.4–54.8
task statements rated by two models and weighted by importance and frequency. World employment: 4.9 million.
How the tasks rate
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.First-Line Supervisors of Retail Sales Workers | 7.4% | L1 | L1L2 | 35% | 14 min | Physical presence, Trust and care, Access to systems |
| Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.First-Line Supervisors of Retail Sales Workers | 6.4% | L1 | L1L2 | 28% | 2.5 h | Physical presence, Accountability, Trust and care, Access to systems |
| Monitor sales activities to ensure that customers receive satisfactory service and quality goods.First-Line Supervisors of Retail Sales Workers | 5.9% | L1 | L1L2 | 32% | 2.5 h | Physical presence, Trust and care, Access to systems |
| Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.First-Line Supervisors of Retail Sales Workers | 5.7% | L1 | L1L1 | 22% | 45 min | Physical presence, Access to systems |
| Assign employees to specific duties.First-Line Supervisors of Retail Sales Workers | 5.7% | L2 | L2L2 | 60% | 28 min | Trust and care, Access to systems |
| Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.First-Line Supervisors of Retail Sales Workers | 5.2% | L0 | L0L0 | 6% | 1.5 h | Physical presence, Trust and care, Access to systems |
| Instruct staff on how to handle difficult and complicated sales.First-Line Supervisors of Retail Sales Workers | 5.1% | L1 | L1L2 | 40% | 52 min | Trust and care |
| Formulate pricing policies for merchandise, according to profitability requirements.First-Line Supervisors of Retail Sales Workers · supplemental task | 5.1% | L2 | L2L2 | 60% | 3.0 h | Access to systems |
| Keep records of purchases, sales, and requisitions.First-Line Supervisors of Retail Sales Workers | 4.9% | L2 | L2L3 | 75% | 45 min | Access to systems |
| Examine products purchased for resale or received for storage to assess the condition of each product or item.First-Line Supervisors of Retail Sales Workers | 4.7% | L1 | L1L1 | 18% | 22 min | Physical presence |
| Enforce safety, health, and security rules.First-Line Supervisors of Retail Sales Workers | 4.7% | L1 | L1L2 | 28% | 30 min | Physical presence, Accountability, Trust and care, Access to systems |
| Establish credit policies and operating procedures.First-Line Supervisors of Retail Sales Workers · supplemental task | 4.4% | L2 | L2L2 | 58% | 4.0 h | Access to systems |
| Establish and implement policies, goals, objectives, and procedures for the department.First-Line Supervisors of Retail Sales Workers | 4.4% | L2 | L2L2 | 48% | 4.0 h | Trust and care, Access to systems |
| Plan and prepare work schedules and keep records of employees' work schedules and time cards.First-Line Supervisors of Retail Sales Workers | 4.4% | L2 | L2L3 | 70% | 1.8 h | Access to systems |
| Inventory stock and reorder when inventory drops to a specified level.First-Line Supervisors of Retail Sales Workers | 4.1% | L2 | L2L2 | 60% | 1.0 h | Physical presence, Access to systems |
Show the other 6 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Review inventory and sales records to prepare reports for management and budget departments.First-Line Supervisors of Retail Sales Workers | 4.0% | L3 | L3L3 | 80% | 2.0 h | Access to systems |
| Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.First-Line Supervisors of Retail Sales Workers · supplemental task | 4.0% | L2 | L2L2 | 60% | 3.5 h | Physical presence, Access to systems |
| Estimate consumer demand and determine the types and amounts of goods to be sold.First-Line Supervisors of Retail Sales Workers | 3.7% | L2 | L2L2 | 68% | 2.5 h | Access to systems |
| Plan budgets and authorize payments and merchandise returns.First-Line Supervisors of Retail Sales Workers · supplemental task | 3.6% | L2 | L2L2 | 60% | 1.8 h | Accountability, Access to systems |
| Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.First-Line Supervisors of Retail Sales Workers · supplemental task | 3.5% | L2 | L2L2 | 48% | 4.5 h | Accountability, Trust and care, Access to systems |
| Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.First-Line Supervisors of Retail Sales Workers | 3.2% | L2 | L2L2 | 45% | 1.8 h | Trust and care, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 54.9% | 61 | |
| Eloundou et al. (2024), GPT exposure β | 0.494 | 77 | |
| Felten et al. (2021), AI occupational exposure | 0.019 | 52 | |
| Webb (2020), AI patent exposure | 61 | 55 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.214 | 58 | |
| Anthropic Economic Index, observed use | 0.263 | 88 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Contact centre salespersons 5244 | 100.0 | |
| Shop keepers 5221 | 92.3 | |
| Sales workers not elsewhere classified 5249 | 82.2 | |
| Shop sales assistants 5223 | 55.4 | |
| Sales demonstrators 5242 | 35.8 | |
| Fashion and other models 5241 | 35.4 | |
| Stall and market salespersons 5211 | 32.4 | |
| Door to door salespersons 5243 | 32.4 | |
| Cashiers and ticket clerks 5230 | 25.9 | |
| Service station attendants 5245 | 21.9 | |
| Food service counter attendants 5246 | 11.6 | |
| Street food salespersons 5212 | 10.8 |
Dashed line: shop supervisors (54.9%).
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Shop supervisors (ISCO-08 5222), https://balamlabs.org/adi/occupations/5222
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Shop supervisors (ISCO-08 5222)}
}The same record as static JSON, with its citation: /adi/v2026.1/isco/5222.json.