Computer network and systems technicians
An AI agent can at least partly carry out 97.4% of the task time of computer network and systems technicians, and finish 17.3% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
20th of 433 · interval 91.6–100.0
22nd of 433 · interval 3.9–32.3
37th of 433 · interval 57.0–68.3
task statements rated by two models and weighted by importance and frequency. World employment: 1.1 million.
How the tasks rate
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Back up network data.Computer Network Support Specialists | 5.5% | L2 | L2L2 | 65% | 52 min | Access to systems |
| Configure security settings or access permissions for groups or individuals.Computer Network Support Specialists | 5.5% | L2 | L2L2 | 62% | 30 min | Access to systems |
| Provide telephone support related to networking or connectivity issues.Computer Network Support Specialists | 5.3% | L2 | L2L2 | 60% | 22 min | Access to systems |
| Analyze network data to determine network usage, disk space availability, or server function.Computer Network Support Specialists | 5.1% | L2 | L2L2 | 70% | 1.1 h | Access to systems |
| Document network support activities.Computer Network Support Specialists | 5.0% | L2 | L2L3 | 72% | 30 min | Access to systems |
| Identify the causes of networking problems, using diagnostic testing software and equipment.Computer Network Support Specialists | 4.8% | L2 | L2L2 | 55% | 1.0 h | Physical presence, Access to systems |
| Document help desk requests and resolutions.Computer Network Support Specialists | 4.7% | L3 | L3L3 | 85% | 12 min | Access to systems |
| Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.Computer Network Support Specialists | 4.6% | L2 | L2L2 | 65% | 1.8 h | Access to systems |
| Troubleshoot network or connectivity problems for users or user groups.Computer Network Support Specialists | 4.5% | L2 | L2L2 | 55% | 45 min | Physical presence, Access to systems |
| Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.Computer Network Support Specialists | 3.7% | L3 | L3L3 | 88% | 45 min | – |
| Maintain logs of network activity.Computer Network Support Specialists | 3.7% | L3 | L3L3 | 82% | 38 min | Access to systems |
| Analyze and report computer network security breaches or attempted breaches.Computer Network Support Specialists | 3.7% | L2 | L2L2 | 65% | 2.0 h | Accountability, Access to systems |
| Train users in procedures related to network applications software or related systems.Computer Network Support Specialists | 3.6% | L2 | L2L2 | 58% | 1.5 h | Trust and care |
| Configure wide area network (WAN) or local area network (LAN) routers or related equipment.Computer Network Support Specialists | 3.6% | L2 | L2L2 | 58% | 1.3 h | Access to systems |
| Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Computer Network Support Specialists | 3.6% | L2 | L2L2 | 55% | 1.5 h | Physical presence, Access to systems |
Show the other 11 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Test repaired items to ensure proper operation.Computer Network Support Specialists | 3.6% | L2 | L2L2 | 58% | 38 min | Physical presence, Access to systems |
| Perform routine maintenance or standard repairs to networking components or equipment.Computer Network Support Specialists | 3.6% | L2 | L2L2 | 40% | 1.3 h | Physical presence, Access to systems |
| Install network software, including security or firewall software.Computer Network Support Specialists | 3.3% | L2 | L2L2 | 62% | 1.5 h | Access to systems |
| Test computer software or hardware, using standard diagnostic testing equipment and procedures.Computer Network Support Specialists | 3.3% | L2 | L2L2 | 52% | 1.5 h | Physical presence, Access to systems |
| Install new hardware or software systems or components, ensuring integration with existing network systems.Computer Network Support Specialists | 3.3% | L2 | L2L2 | 48% | 2.5 h | Physical presence, Access to systems |
| Research hardware or software products to meet technical networking or security needs.Computer Network Support Specialists | 3.1% | L3 | L3L3 | 85% | 2.5 h | – |
| Create or update technical documentation for network installations or changes to existing installations.Computer Network Support Specialists | 3.0% | L2 | L2L3 | 75% | 2.0 h | Access to systems |
| Install and configure wireless networking equipment.Computer Network Support Specialists | 2.6% | L2 | L2L2 | 40% | 2.0 h | Physical presence, Access to systems |
| Install or repair network cables, including fiber optic cables.Computer Network Support Specialists | 2.6% | L0 | L0L1 | 8% | 1.5 h | Physical presence, Access to systems |
| Create or revise user instructions, procedures, or manuals.Computer Network Support Specialists | 2.5% | L2 | L2L3 | 78% | 2.5 h | Access to systems |
| Run monthly network reports.Computer Network Support Specialists | 2.1% | L3 | L3L3 | 82% | 2.3 h | Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 97.4% | 96 | |
| Eloundou et al. (2024), GPT exposure β | 0.641 | 92 | |
| Felten et al. (2021), AI occupational exposure | 0.786 | 70 | |
| Webb (2020), AI patent exposure | 83 | 78 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.673 | 97 | |
| Anthropic Economic Index, observed use | 0.287 | 91 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Web technicians 3514 | 97.1 | |
| Information and communications technology operations technicians 3511 | 95.3 | |
| Information and communications technology user support technicians 3512 | 91.4 | |
| Telecommunications engineering technicians 3522 | 60.2 | |
| Broadcasting and audiovisual technicians 3521 | 45.0 |
Dashed line: computer network and systems technicians (97.4%).
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Computer network and systems technicians (ISCO-08 3513), https://balamlabs.org/adi/occupations/3513
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Computer network and systems technicians (ISCO-08 3513)}
}The same record as static JSON, with its citation: /adi/v2026.1/isco/3513.json.