Skip to content
Balam Labs
ISCO-08 3511 · imputed from its three-digit group

Information and communications technology operations technicians

95.3%
ADI · 34th of 433 · 95% interval 90.7–99.0

An AI agent can at least partly carry out 95.3% of the task time of information and communications technology operations technicians, and finish 16.0% alone. The barrier that holds most of the rest back is access to the systems the work runs on.

ADI · partial or full95.3%

34th of 433 · interval 90.7–99.0

ADI3 · full delegation16.0%

25th of 433 · interval 8.9–23.5

ADIs · share of time62.6%

39th of 433 · interval 59.6–65.7

Evidence121

task statements rated by two models and weighted by importance and frequency. World employment: 1.0 million.

Task weight by level

How the tasks rate

79%
16%
L0No meaningful role · 0.9%L1Augmentation · 3.8%L2Partial delegation · 79.2%L3Full delegation · 16.0%
Barriers

What stops the agent

Physical presence24%
Accountability2%
Trust and care9%
Access to systems65%

Share of task weight flagged by each barrier; a task can carry several.

121 task statements, heaviest first
Task statement (O*NET occupation)WeightLevelSonnet · HaikuShareHuman timeBarriers
Answer user inquiries regarding computer software or hardware operation to resolve problems.Computer User Support Specialists3.1%L2L2L268%22 minAccess to systems
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Computer User Support Specialists3.1%L2L2L260%38 minAccess to systems
Oversee the daily performance of computer systems.Computer User Support Specialists3.1%L2L2L262%2.4 hAccess to systems
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Computer User Support Specialists2.7%L3L3L385%20 minAccess to systems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Computer User Support Specialists2.7%L2L2L240%1.5 hPhysical presence, Access to systems
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Computer User Support Specialists2.5%L2L2L242%52 minPhysical presence, Access to systems
Confer with staff, users, and management to establish requirements for new systems or modifications.Computer User Support Specialists2.3%L2L2L245%1.8 hTrust and care, Access to systems
Enter commands and observe system functioning to verify correct operations and detect errors.Computer User Support Specialists2.2%L2L2L375%20 minAccess to systems
Back up network data.Computer Network Support Specialists1.8%L2L2L265%52 minAccess to systems
Configure security settings or access permissions for groups or individuals.Computer Network Support Specialists1.8%L2L2L262%30 minAccess to systems
Refer major hardware or software problems or defective products to vendors or technicians for service.Computer User Support Specialists1.8%L2L2L270%30 minPhysical presence, Access to systems
Provide telephone support related to networking or connectivity issues.Computer Network Support Specialists1.8%L2L2L260%22 minAccess to systems
Prepare evaluations of software or hardware, and recommend improvements or upgrades.Computer User Support Specialists1.7%L2L2L262%2.5 hAccess to systems
Inspect equipment and read order sheets to prepare for delivery to users.Computer User Support Specialists1.7%L1L1L232%30 minPhysical presence
Analyze network data to determine network usage, disk space availability, or server function.Computer Network Support Specialists1.7%L2L2L270%1.1 hAccess to systems
Show the other 106 tasks
Task statement (O*NET occupation)WeightLevelSonnet · HaikuShareHuman timeBarriers
Document network support activities.Computer Network Support Specialists1.7%L2L2L372%30 minAccess to systems
Develop training materials and procedures, or train users in the proper use of hardware or software.Computer User Support Specialists1.6%L2L2L260%3.5 hTrust and care
Identify the causes of networking problems, using diagnostic testing software and equipment.Computer Network Support Specialists1.6%L2L2L255%1.0 hPhysical presence, Access to systems
Document help desk requests and resolutions.Computer Network Support Specialists1.6%L3L3L385%12 minAccess to systems
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.Computer Network Support Specialists1.5%L2L2L265%1.8 hAccess to systems
Troubleshoot network or connectivity problems for users or user groups.Computer Network Support Specialists1.5%L2L2L255%45 minPhysical presence, Access to systems
Modify and customize commercial programs for internal needs.Computer User Support Specialists · supplemental task1.3%L2L2L258%3.5 hAccess to systems
Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.Computer Network Support Specialists1.3%L3L3L388%45 min–
Maintain logs of network activity.Computer Network Support Specialists1.3%L3L3L382%38 minAccess to systems
Analyze and report computer network security breaches or attempted breaches.Computer Network Support Specialists1.2%L2L2L265%2.0 hAccountability, Access to systems
Train users in procedures related to network applications software or related systems.Computer Network Support Specialists1.2%L2L2L258%1.5 hTrust and care
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.Computer User Support Specialists1.2%L2L2L265%1.5 h–
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.Computer Network Support Specialists1.2%L2L2L258%1.3 hAccess to systems
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Computer Network Support Specialists1.2%L2L2L255%1.5 hPhysical presence, Access to systems
Test repaired items to ensure proper operation.Computer Network Support Specialists1.2%L2L2L258%38 minPhysical presence, Access to systems
Perform routine maintenance or standard repairs to networking components or equipment.Computer Network Support Specialists1.2%L2L2L240%1.3 hPhysical presence, Access to systems
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.Computer User Support Specialists · supplemental task1.2%L1L1L228%3.0 hPhysical presence, Accountability, Trust and care, Access to systems
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.Network and Computer Systems Administrators1.1%L2L2L255%3.0 hPhysical presence, Access to systems
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Computer User Support Specialists · supplemental task1.1%L2L2L258%8.0 hPhysical presence, Trust and care, Access to systems
Install network software, including security or firewall software.Computer Network Support Specialists1.1%L2L2L262%1.5 hAccess to systems
Test computer software or hardware, using standard diagnostic testing equipment and procedures.Computer Network Support Specialists1.1%L2L2L252%1.5 hPhysical presence, Access to systems
Install new hardware or software systems or components, ensuring integration with existing network systems.Computer Network Support Specialists1.1%L2L2L248%2.5 hPhysical presence, Access to systems
Research hardware or software products to meet technical networking or security needs.Computer Network Support Specialists1.0%L3L3L385%2.5 h–
Create or update technical documentation for network installations or changes to existing installations.Computer Network Support Specialists1.0%L2L2L375%2.0 hAccess to systems
Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.Network and Computer Systems Administrators1.0%L2L2L260%2.5 hAccess to systems
Write supporting code for Web applications or Web sites.Web Developers0.9%L3L3L382%2.0 h–
Install and configure wireless networking equipment.Computer Network Support Specialists0.9%L2L2L240%2.0 hPhysical presence, Access to systems
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Network and Computer Systems Administrators0.9%L2L2L258%1.3 hPhysical presence, Access to systems
Configure, monitor, and maintain email applications or virus protection software.Network and Computer Systems Administrators0.9%L2L2L268%1.3 hAccess to systems
Install or repair network cables, including fiber optic cables.Computer Network Support Specialists0.9%L0L0L18%1.5 hPhysical presence, Access to systems
Design, build, or maintain Web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.Web Developers0.9%L2L2L270%6.0 h–
Perform data backups and disaster recovery operations.Network and Computer Systems Administrators0.8%L2L2L262%2.0 hPhysical presence, Accountability, Access to systems
Create or revise user instructions, procedures, or manuals.Computer Network Support Specialists0.8%L2L2L378%2.5 hAccess to systems
Back up files from Web sites to local directories for instant recovery in case of problems.Web Developers0.8%L3L3L388%38 min–
Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.Network and Computer Systems Administrators0.7%L2L2L268%2.0 hAccess to systems
Run monthly network reports.Computer Network Support Specialists0.7%L3L3L382%2.3 hAccess to systems
Confer with network users about solutions to existing system problems.Network and Computer Systems Administrators0.7%L2L2L258%30 minAccess to systems
Analyze equipment performance records to determine the need for repair or replacement.Network and Computer Systems Administrators0.7%L2L2L270%1.5 hAccess to systems
Load computer tapes and disks, and install software and printer paper or forms.Network and Computer Systems Administrators0.7%L2L2L242%38 minPhysical presence, Access to systems
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.Network and Computer Systems Administrators · supplemental task0.7%L2L2L250%3.0 hPhysical presence, Access to systems
Incorporate technical considerations into Web site design plans, such as budgets, equipment, performance requirements, and legal issues including accessibility and privacy.Web Developers · supplemental task0.6%L2L2L262%4.0 hAccess to systems
Design and implement Web site security measures, such as firewalls and message encryption.Web Developers · supplemental task0.6%L2L2L262%4.0 hAccess to systems
Design, configure, and test computer hardware, networking software and operating system software.Network and Computer Systems Administrators0.6%L2L2L260%4.0 hPhysical presence, Access to systems
Plan, coordinate, and implement network security measures to protect data, software, and hardware.Network and Computer Systems Administrators0.6%L2L2L258%4.0 hTrust and care, Access to systems
Maintain logs related to network functions, as well as maintenance and repair records.Network and Computer Systems Administrators0.6%L3L3L382%52 minAccess to systems
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems.Web Developers0.6%L3L3L382%2.0 h–
Train people in computer system use.Network and Computer Systems Administrators0.6%L2L2L258%1.5 hTrust and care, Access to systems
Perform routine network startup and shutdown procedures, and maintain control records.Network and Computer Systems Administrators0.6%L2L2L262%45 minPhysical presence, Access to systems
Respond to user email inquiries, or set up automated systems to send responses.Web Developers0.6%L3L3L382%15 minAccess to systems
Perform or direct Web site updates.Web Developers0.6%L3L3L382%1.8 hAccess to systems
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.Network and Computer Systems Administrators0.5%L2L2L260%2.5 hAccess to systems
Perform Web site tests according to planned schedules, or after any Web site or product revision.Web Developers0.5%L3L3L380%1.5 h–
Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.Web Developers0.5%L1L1L232%1.0 hTrust and care
Select programming languages, design tools, or applications.Web Developers0.5%L2L2L265%1.8 h–
Maintain understanding of current Web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.Web Developers0.5%L1L1L248%1.8 h–
Develop databases that support Web applications and Web sites.Web Developers0.5%L2L2L272%5.5 hAccess to systems
Monitor security system performance logs to identify problems and notify security specialists when problems occur.Web Developers · supplemental task0.4%L3L3L385%45 minAccess to systems
Coordinate with vendors and with company personnel to facilitate purchases.Network and Computer Systems Administrators0.4%L2L2L260%1.8 hAccountability, Access to systems
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.Network and Computer Systems Administrators0.4%L2L2L260%3.5 hTrust and care, Access to systems
Document test plans, testing procedures, or test results.Web Developers0.4%L3L3L382%1.8 h–
Analyze user needs to determine technical requirements.Web Developers0.4%L2L2L260%3.0 hTrust and care, Access to systems
Maintain an inventory of parts for emergency repairs.Network and Computer Systems Administrators · supplemental task0.4%L2L2L255%1.5 hPhysical presence, Access to systems
Document technical factors such as server load, bandwidth, database performance, and browser and device types.Web Developers0.4%L2L2L375%2.0 hAccess to systems
Establish appropriate server directory trees.Web Developers0.4%L3L3L385%38 minAccess to systems
Recommend and implement performance improvements.Web Developers0.4%L2L2L270%4.0 h–
Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with Web sites.Web Developers0.4%L2L2L248%6.0 hTrust and care, Access to systems
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.Network and Computer Systems Administrators · supplemental task0.3%L2L2L262%4.0 hAccess to systems
Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.Web Developers0.3%L2L2L260%38 minAccess to systems
Develop or implement procedures for ongoing Web site revision.Web Developers0.3%L2L2L265%4.0 hAccess to systems
Create Web models or prototypes that include physical, interface, logical, or data models.Web Developers0.3%L2L2L372%6.0 h–
Provide clear, detailed descriptions of Web site specifications, such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware.Web Developers0.3%L3L3L378%3.0 h–
Renew domain name registrations.Web Developers0.3%L3L3L385%12 minAccess to systems
Evaluate or recommend server hardware or software.Web Developers0.3%L2L2L368%3.5 hAccess to systems
Develop system interaction or sequence diagrams.Web Developers · supplemental task0.3%L3L3L388%1.3 h–
Write and edit technical documentation for digital interface products and designs, such as user manuals, testing protocols, and reports.Web and Digital Interface Designers · supplemental task0.2%L2L2L378%3.3 hAccess to systems
Perform Web site tests according to planned schedules, or after any Web site or product revision.Web and Digital Interface Designers · supplemental task0.2%L2L2L270%2.0 h–
Identify or maintain links to and from other Web sites and check links to ensure proper functioning.Web and Digital Interface Designers · supplemental task0.2%L3L3L385%1.3 h–
Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.Web and Digital Interface Designers · supplemental task0.2%L2L2L268%2.0 hAccess to systems
Incorporate technical considerations into Web site design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy.Web and Digital Interface Designers · supplemental task0.2%L2L2L262%3.0 h–
Maintain understanding of current Web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.Web and Digital Interface Designers · supplemental task0.2%L2L2L252%2.0 h–
Perform or direct Web site updates.Web and Digital Interface Designers · supplemental task0.2%L2L2L272%1.8 hAccess to systems
Research, document, rate, or select alternatives for Web architecture or technologies.Web and Digital Interface Designers · supplemental task0.2%L2L2L378%3.5 h–
Provide clear, detailed descriptions of Web site specifications, such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware.Web and Digital Interface Designers · supplemental task0.2%L2L2L378%3.5 h–
Register Web sites with search engines to increase Web site traffic.Web and Digital Interface Designers · supplemental task0.2%L3L3L388%1.1 hAccess to systems
Research and apply innovative solutions for product design, visuals, and user experience to meet the needs of individual Web development projects.Web and Digital Interface Designers · supplemental task0.2%L2L2L262%4.0 h–
Respond to user email inquiries, or set up automated systems to send responses.Web and Digital Interface Designers · supplemental task0.2%L2L3L278%18 minTrust and care, Access to systems
Direct and execute pre-production activities, such as creating moodboards or storyboards and establishing a project timeline.Web and Digital Interface Designers · supplemental task0.2%L2L2L262%4.0 h–
Select programming languages, design tools, or applications.Web and Digital Interface Designers · supplemental task0.2%L2L2L268%1.8 hAccess to systems
Document technical factors such as server load, bandwidth, database performance, and browser and device types.Web and Digital Interface Designers · supplemental task0.2%L2L2L370%2.5 hAccess to systems
Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.Web and Digital Interface Designers · supplemental task0.2%L2L2L235%1.3 hTrust and care, Access to systems
Develop, validate, and document test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.Web and Digital Interface Designers · supplemental task0.2%L2L2L375%6.0 hAccess to systems
Develop Web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards.Web and Digital Interface Designers · supplemental task0.2%L2L2L265%4.0 h–
Develop system interaction or sequence diagrams.Web and Digital Interface Designers · supplemental task0.2%L2L2L378%1.8 h–
Develop or implement procedures for ongoing Web site revision.Web and Digital Interface Designers · supplemental task0.2%L2L2L265%4.0 hAccess to systems
Develop new visual design concepts and modify concepts based on stakeholder feedback.Web and Digital Interface Designers · supplemental task0.2%L2L2L262%6.0 h–
Develop and document style guidelines for Web site content.Web and Digital Interface Designers · supplemental task0.2%L2L2L375%6.0 h–
Design, build, or maintain Web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.Web and Digital Interface Designers · supplemental task0.2%L2L2L372%6.0 h–
Create Web models or prototypes that include physical, interface, logical, or data models.Web and Digital Interface Designers · supplemental task0.2%L2L2L270%4.0 h–
Create searchable indices for Web page content.Web and Digital Interface Designers · supplemental task0.2%L3L3L385%2.0 h–
Conduct user research to determine design requirements and analyze user feedback to improve design quality.Web and Digital Interface Designers · supplemental task0.2%L2L2L255%6.0 hTrust and care, Access to systems
Communicate with network personnel or Web site hosting agencies to address hardware or software issues affecting Web sites.Web and Digital Interface Designers · supplemental task0.2%L2L2L260%38 minAccess to systems
Collaborate with web development professionals, such as front-end or back-end developers, to complete the full scope of Web development projects.Web and Digital Interface Designers · supplemental task0.2%L2L2L262%6.0 hAccess to systems
Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with Web sites.Web and Digital Interface Designers · supplemental task0.2%L2L2L255%5.5 hTrust and care, Access to systems
Write supporting code for Web applications or Web sites.Web and Digital Interface Designers · supplemental task0.2%L3L3L382%3.0 h–
Research, document, rate, or select alternatives for Web architecture or technologies.Web Developers · supplemental task0.2%L2L2L375%4.0 h–
Install and configure hypertext transfer protocol (HTTP) servers and associated operating systems.Web Developers · supplemental task0.2%L2L2L378%2.0 hAccess to systems

Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.

Against other measures

Exposure is not delegation

MeasureValuePercentile
ADI (this index)95.3%92
Eloundou et al. (2024), GPT exposure β0.6994
Felten et al. (2021), AI occupational exposure1.05680
Webb (2020), AI patent exposure7871
Eisfeldt et al. (2026), generative AI exposure0.57992
Anthropic Economic Index, observed use0.31193

Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.

Same sub-major group (35)

Neighbouring occupations

Dashed line: information and communications technology operations technicians (95.3%).

Cite this record
Text

Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Information and communications technology operations technicians (ISCO-08 3511), https://balamlabs.org/adi/occupations/3511

BibTeX
@misc{espinal2026adidata,
  title     = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
  author    = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
  year      = {2026},
  publisher = {Zenodo},
  version   = {v2026.1},
  doi       = {10.5281/zenodo.23552918},
  url       = {https://doi.org/10.5281/zenodo.23552918},
  note      = {Record: Information and communications technology operations technicians (ISCO-08 3511)}
}
Machine-readable

The same record as static JSON, with its citation: /adi/v2026.1/isco/3511.json.