ISCO-08 2434
Information and communications technology sales professionals
90.8%
ADI · 58th of 433 · 95% interval 83.5–96.4
An AI agent can at least partly carry out 90.8% of the task time of information and communications technology sales professionals, and finish 3.6% alone. The barrier that holds most of the rest back is access to the systems the work runs on.
ADI · partial or full90.8%
58th of 433 · interval 83.5–96.4
ADI3 · full delegation3.6%
94th of 433 · interval 0.9–7.1
ADIs · share of time57.8%
71st of 433 · interval 54.5–61.2
Evidence89
task statements rated by two models and weighted by importance and frequency. World employment: 1.0 million.
Task weight by level
How the tasks rate
L0No meaningful role · 0.0%L1Augmentation · 9.2%L2Partial delegation · 87.2%L3Full delegation · 3.6%
Barriers
What stops the agent
Share of task weight flagged by each barrier; a task can carry several.
89 task statements, heaviest first
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, or computer systems.Sales Engineers · supplemental task | 3.6% | L2 | L2L2 | 42% | 6.0 h | Physical presence, Trust and care, Access to systems |
| Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.Sales Engineers | 3.5% | L2 | L2L2 | 62% | 6.5 h | Accountability, Trust and care, Access to systems |
| Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.Sales Engineers | 3.2% | L2 | L2L2 | 48% | 3.0 h | Trust and care, Access to systems |
| Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.Sales Engineers | 3.1% | L2 | L2L3 | 75% | 1.5 h | Access to systems |
| Document account activities, generate reports, and keep records of business transactions with customers and suppliers.Sales Engineers | 2.9% | L2 | L3L2 | 75% | 45 min | Access to systems |
| Confer with customers and engineers to assess equipment needs and to determine system requirements.Sales Engineers | 2.9% | L2 | L2L2 | 45% | 2.3 h | Trust and care, Access to systems |
| Identify resale opportunities and support them to achieve sales plans.Sales Engineers | 2.8% | L2 | L2L2 | 45% | 3.0 h | Trust and care, Access to systems |
| Create sales or service contracts for products or services.Sales Engineers | 2.7% | L2 | L2L2 | 70% | 2.0 h | Accountability, Access to systems |
| Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.Sales Engineers | 2.6% | L2 | L2L2 | 60% | 4.0 h | Trust and care, Access to systems |
| Plan and modify product configurations to meet customer needs.Sales Engineers | 2.5% | L2 | L2L2 | 60% | 1.8 h | Trust and care, Access to systems |
| Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.Sales Engineers · supplemental task | 2.5% | L2 | L2L2 | 52% | 1.1 h | Physical presence, Trust and care, Access to systems |
| Research and identify potential customers for products or services.Sales Engineers | 2.4% | L2 | L2L2 | 72% | 2.5 h | Access to systems |
| Secure and renew orders and arrange delivery.Sales Engineers | 2.4% | L2 | L2L2 | 55% | 2.8 h | Accountability, Trust and care, Access to systems |
| Maintain sales forecasting reports.Sales Engineers | 2.2% | L2 | L2L2 | 70% | 1.5 h | Access to systems |
| Provide information needed for the development of custom-made machinery.Sales Engineers · supplemental task | 2.2% | L2 | L2L2 | 55% | 4.0 h | Physical presence, Accountability, Trust and care, Access to systems |
Show the other 74 tasks
| Task statement (O*NET occupation) | Sonnet · Haiku | Barriers | ||||
|---|---|---|---|---|---|---|
| Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.Sales Engineers | 2.1% | L1 | L1L2 | 32% | 1.8 h | Physical presence, Trust and care, Access to systems |
| Prepare and deliver technical presentations that explain products or services to customers and prospective customers.Sales Engineers | 1.9% | L2 | L2L2 | 52% | 3.0 h | Trust and care, Access to systems |
| Select solar energy products, systems, or services for customers based on electrical energy requirements, site conditions, price, or other factors.Solar Sales Representatives and Assessors | 1.8% | L2 | L2L2 | 60% | 1.5 h | Accountability, Trust and care |
| Diagnose problems with installed equipment.Sales Engineers · supplemental task | 1.8% | L2 | L2L2 | 50% | 1.5 h | Physical presence, Access to systems |
| Prepare proposals, quotes, contracts, or presentations for potential solar customers.Solar Sales Representatives and Assessors | 1.8% | L2 | L2L2 | 68% | 2.0 h | Accountability, Trust and care, Access to systems |
| Provide customers with information, such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.Solar Sales Representatives and Assessors | 1.7% | L2 | L2L2 | 68% | 52 min | Accountability, Trust and care, Access to systems |
| Calculate potential solar resources or solar array production for a particular site considering issues such as climate, shading, and roof orientation.Solar Sales Representatives and Assessors | 1.6% | L2 | L2L3 | 80% | 1.3 h | Access to systems |
| Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers.Solar Sales Representatives and Assessors | 1.6% | L2 | L2L2 | 70% | 30 min | Trust and care |
| Arrange for demonstrations or trial installations of equipment.Sales Engineers | 1.6% | L2 | L2L2 | 55% | 3.0 h | Physical presence, Trust and care, Access to systems |
| Gather information from prospective customers to identify their solar energy needs.Solar Sales Representatives and Assessors | 1.6% | L2 | L2L2 | 60% | 45 min | Trust and care |
| Generate solar energy customer leads to develop new accounts.Solar Sales Representatives and Assessors | 1.4% | L2 | L2L2 | 62% | 2.4 h | Trust and care, Access to systems |
| Write technical documentation for products.Sales Engineers · supplemental task | 1.4% | L2 | L2L2 | 68% | 3.5 h | Access to systems |
| Take quote requests or orders from dealers or customers.Solar Sales Representatives and Assessors | 1.4% | L2 | L2L3 | 72% | 30 min | Access to systems |
| Train team members in the customer applications of technologies.Sales Engineers | 1.4% | L2 | L2L2 | 52% | 3.5 h | Trust and care |
| Assess sites to determine suitability for solar equipment, using equipment such as tape measures, compasses, and computer software.Solar Sales Representatives and Assessors | 1.3% | L2 | L2L2 | 42% | 1.5 h | Physical presence, Access to systems |
| Prepare or review detailed design drawings, specifications, or lists related to solar installations.Solar Sales Representatives and Assessors | 1.3% | L2 | L2L2 | 60% | 2.3 h | Accountability, Access to systems |
| Develop sales plans to introduce products in new markets.Sales Engineers | 1.3% | L2 | L2L2 | 62% | 6.0 h | Access to systems |
| Attend trade shows and seminars to promote products or to learn about industry developments.Sales Engineers | 1.3% | L1 | L1L2 | 22% | 8.0 h | Physical presence, Trust and care, Access to systems |
| Create customized energy management packages to satisfy customer needs.Solar Sales Representatives and Assessors | 1.2% | L2 | L2L2 | 60% | 2.3 h | Physical presence, Accountability, Trust and care, Access to systems |
| Attend company training seminars to become familiar with product lines.Sales Engineers | 1.2% | L1 | L1L2 | 42% | 4.0 h | Access to systems |
| Demonstrate use of solar and related equipment to customers or dealers.Solar Sales Representatives and Assessors | 1.0% | L1 | L1L2 | 28% | 52 min | Physical presence, Trust and care |
| Develop marketing or strategic plans for sales territories.Solar Sales Representatives and Assessors | 0.9% | L2 | L2L2 | 65% | 5.0 h | Access to systems |
| Report to supervisors about prospective firms' credit ratings.Sales Engineers · supplemental task | 0.9% | L3 | L3L3 | 85% | 1.0 h | Access to systems |
| Maintain customer records, using automated systems.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.8% | L3 | L3L3 | 82% | 30 min | Access to systems |
| Answer customers' questions about products, prices, availability, or credit terms.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.8% | L2 | L2L2 | 68% | 15 min | Trust and care, Access to systems |
| Quote prices, credit terms, or other bid specifications.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.8% | L2 | L2L2 | 62% | 52 min | Trust and care, Access to systems |
| Negotiate prices or terms of sales or service agreements.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.8% | L2 | L2L2 | 50% | 3.0 h | Trust and care |
| Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L2 | L2L2 | 55% | 1.3 h | Trust and care, Access to systems |
| Compute customer's installation or production costs and estimate savings from new services, products, or equipment.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L2 | L2L2 | 68% | 2.5 h | Access to systems |
| Prepare and submit sales contracts for orders.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L2 | L2L2 | 65% | 45 min | Accountability, Access to systems |
| Contact new or existing customers to discuss how specific products or services can meet their needs.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L2 | L2L2 | 58% | 38 min | Trust and care |
| Visit establishments to evaluate needs or to promote product or service sales.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L1 | L1L2 | 30% | 2.8 h | Physical presence, Trust and care, Access to systems |
| Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.7% | L2 | L2L2 | 62% | 52 min | Accountability, Trust and care, Access to systems |
| Sell service contracts for technical or scientific products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.6% | L2 | L2L2 | 52% | 3.3 h | Trust and care, Access to systems |
| Verify that delivery schedules meet project deadlines.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L2 | L2L2 | 68% | 52 min | Access to systems |
| Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L3 | L3L3 | 78% | 20 min | Access to systems |
| Demonstrate the operation or use of technical or scientific products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.6% | L1 | L1L1 | 22% | 1.5 h | Physical presence, Trust and care, Access to systems |
| Identify prospective customers, using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L2 | L2L2 | 65% | 3.0 h | Trust and care, Access to systems |
| Collaborate with colleagues to exchange information, such as selling strategies or marketing information.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L2 | L2L2 | 55% | 38 min | Trust and care, Access to systems |
| Prepare sales presentations or proposals to explain product specifications or applications.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L2 | L2L2 | 70% | 3.5 h | Access to systems |
| Advise customers on product usage to improve production.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.6% | L2 | L2L2 | 45% | 1.5 h | Physical presence, Trust and care, Access to systems |
| Provide feedback to product design teams so that products can be tailored to clients' needs.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.6% | L2 | L2L2 | 55% | 2.0 h | Trust and care, Access to systems |
| Provide customers with ongoing technical support.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.5% | L2 | L2L2 | 60% | 45 min | Trust and care, Access to systems |
| Verify accuracy of materials lists.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.5% | L3 | L3L3 | 82% | 45 min | Access to systems |
| Complete expense reports, sales reports, or other paperwork.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.5% | L2 | L2L3 | 75% | 1.0 h | Access to systems |
| Arrange for installation and testing of products or machinery.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.5% | L2 | L2L2 | 58% | 2.5 h | Trust and care, Access to systems |
| Stock or distribute resources, such as samples or promotional or educational materials.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.5% | L2 | L2L2 | 40% | 1.0 h | Physical presence, Access to systems |
| Sell technical and scientific products that are environmentally sound or designed for environmental remediation.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.5% | L2 | L2L2 | 50% | 2.8 h | Trust and care, Access to systems |
| Monitor sales staff performance to ensure that goals are met.First-Line Supervisors of Non-Retail Sales Workers | 0.5% | L2 | L2L2 | 58% | 1.5 h | Trust and care, Access to systems |
| Visit establishments, such as pharmacies, to determine product sales.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.5% | L1 | L1L1 | 22% | 1.3 h | Physical presence, Trust and care, Access to systems |
| Verify customer credit ratings.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.5% | L2 | L3L2 | 78% | 30 min | Access to systems |
| Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L2 | L2L2 | 35% | 2.5 h | Physical presence, Trust and care, Access to systems |
| Consult with engineers regarding technical problems with products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.4% | L2 | L2L2 | 58% | 1.0 h | Trust and care, Access to systems |
| Provide staff with assistance in performing difficult or complicated duties.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L1 | L1L2 | 35% | 45 min | Trust and care, Access to systems |
| Study documentation or other information for new scientific or technical products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.4% | L3 | L3L3 | 82% | 2.5 h | – |
| Initiate sales campaigns to meet sales and production expectations.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.4% | L2 | L2L2 | 55% | 3.5 h | Trust and care, Access to systems |
| Formulate pricing policies on merchandise according to profitability requirements.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L2 | L2L2 | 60% | 4.0 h | Access to systems |
| Listen to and resolve customer complaints regarding services, products, or personnel.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L2 | L2L2 | 50% | 30 min | Trust and care, Access to systems |
| Examine merchandise to ensure correct pricing and display, and that it functions as advertised.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L1 | L1L2 | 28% | 45 min | Physical presence, Access to systems |
| Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L2 | L2L2 | 55% | 3.0 h | Physical presence, Trust and care |
| Visit retailers and sales representatives to promote products and gather information.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.4% | L1 | L1L1 | 18% | 2.8 h | Physical presence, Trust and care, Access to systems |
| Keep records pertaining to purchases, sales, and requisitions.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L3 | L3L3 | 85% | 52 min | Access to systems |
| Plan and prepare work schedules, and assign employees to specific duties.First-Line Supervisors of Non-Retail Sales Workers | 0.4% | L2 | L2L3 | 70% | 2.3 h | Access to systems |
| Examine products purchased for resale or received for storage to determine product condition.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L1 | L1L1 | 18% | 30 min | Physical presence, Access to systems |
| Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | 0.3% | L2 | L2L2 | 65% | 1.8 h | Access to systems |
| Inventory stock and reorder when inventories drop to specified levels.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L2 | L2L3 | 70% | 55 min | Physical presence, Access to systems |
| Prepare sales and inventory reports for management and budget departments.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L2 | L3L2 | 78% | 2.0 h | Access to systems |
| Attend company meetings to exchange product information and coordinate work activities with other departments.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L1 | L1L2 | 38% | 1.0 h | Trust and care, Access to systems |
| Present information to customers about the energy efficiency or environmental impact of scientific or technical products.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.3% | L2 | L2L2 | 60% | 1.5 h | Trust and care |
| Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L2 | L2L2 | 45% | 1.8 h | Trust and care |
| Analyze details of sales territories to assess their growth potential and to set quotas.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.3% | L2 | L2L2 | 65% | 4.0 h | Access to systems |
| Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products · supplemental task | 0.3% | L2 | L2L2 | 62% | 38 min | Trust and care |
| Hire, train, and evaluate personnel.First-Line Supervisors of Non-Retail Sales Workers | 0.3% | L2 | L2L2 | 48% | 3.5 h | Accountability, Trust and care, Access to systems |
| Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.First-Line Supervisors of Non-Retail Sales Workers · supplemental task | 0.2% | L2 | L2L3 | 75% | 1.3 h | Accountability, Access to systems |
Level: consensus of the two models (the lower level when they disagree). Share: part of the task’s working time an agent could take over. Human time: minutes a competent person needs for one instance, as estimated by the models.
Against other measures
Exposure is not delegation
| Measure | Value | Percentile | Pct |
|---|---|---|---|
| ADI (this index) | 90.8% | 87 | |
| Eloundou et al. (2024), GPT exposure β | 0.52 | 81 | |
| Felten et al. (2021), AI occupational exposure | 1.061 | 80 | |
| Webb (2020), AI patent exposure | 37 | 27 | |
| Eisfeldt et al. (2026), generative AI exposure | 0.454 | 84 | |
| Anthropic Economic Index, observed use | 0.297 | 92 |
Earlier indices measure whether AI can touch a task; ADI measures how much of it an agent can carry out from a goal. – : the source does not cover this occupation.
Same sub-major group (24)
Neighbouring occupations
| Occupation | ADI | % |
|---|---|---|
| Training and staff development professionals 2424 | 100.0 | |
| Advertising and marketing professionals 2431 | 97.2 | |
| Accountants 2411 | 97.0 | |
| Financial and investment advisers 2412 | 95.2 | |
| Financial analysts 2413 | 93.9 | |
| Public relations professionals 2432 | 93.0 | |
| Management and organisation analysts 2421 | 92.5 | |
| Policy administration professionals 2422 | 90.6 | |
| Technical and medical sales professionals (excluding ICT) 2433 | 89.5 | |
| Personnel and careers professionals 2423 | 84.9 |
Dashed line: information and communications technology sales professionals (90.8%).
Cite this record
Text
Espinal Maya, Cristian, and Santiago Jiménez Londoño. 2026. ADI v2026.1: Agent Delegability Index data, code and MCP server. Zenodo. https://doi.org/10.5281/zenodo.23552918. Record: Information and communications technology sales professionals (ISCO-08 2434), https://balamlabs.org/adi/occupations/2434
BibTeX
@misc{espinal2026adidata,
title = {{ADI} v2026.1: Agent Delegability Index data, code and {MCP} server},
author = {Espinal Maya, Cristian and Jim{\'e}nez Londo{\~n}o, Santiago},
year = {2026},
publisher = {Zenodo},
version = {v2026.1},
doi = {10.5281/zenodo.23552918},
url = {https://doi.org/10.5281/zenodo.23552918},
note = {Record: Information and communications technology sales professionals (ISCO-08 2434)}
}Machine-readable
The same record as static JSON, with its citation: /adi/v2026.1/isco/2434.json.